Usher | Part Time | Rhode Island Convention Center & Amica Mutual Pavilion

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

As an Usher you will play a vital role in creating a welcoming and enjoyable experience for guests at events such as concerts theater productions or sports games. Your primary responsibility is to assist and guide guests ensuring their comfort and safety throughout the event. This role requires strong communication skills attention to detail and the ability to remain calm and professional in high-pressure situations. Ushers play a crucial role in ensuring a positive and memorable experience for guests at events.

This role will pay an hourly rate of $16.00

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until April 17 2026

Conveniently located in the heart of downtown Providence the Rhode Island Convention Center (RICC) is within walking distance to restaurants hotels shops art galleries night clubs museums and more. We offer 100000 square feet of exhibition space 20000 square feet of ballroom space 23 meeting rooms and 30000 square feet of pre-function space.

• Greeting Guests: Welcome guests as they arrive at the venue providing friendly and courteous assistance.
• Ticket Checking: Verify tickets and direct guests to their seats or designated areas ensuring smooth entry and efficient seating.
• Assisting Guests: Provide information about the event venue facilities and amenities and assist guests with special needs or requests.
• Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
• Emergency Response: Be prepared to respond quickly and calmly in case of emergencies such as evacuations or medical incidents and assist guests as needed.
• Enforcement of Rules: Enforce venue policies and regulations such as no-smoking areas or prohibited items to maintain a comfortable and secure atmosphere.
• Coordinating with Staff: Collaborate with other event staff including security personnel ticket takers and concession workers to ensure smooth operations.
• Customer Service: Provide excellent customer service at all times addressing guest inquiries concerns and complaints professionally and efficiently.
• Assisting Performers or Presenters: Assist performers or presenters with directions seating arrangements or other requests as needed.
• Post-Event Duties: Assist with post-event clean-up and venue reset ensuring everything is in order for the next event.
• Adherence to Policies: Adhere to venue policies procedures and safety regulations at all times.
• Perform other duties as assigned.

• Must be currently employed at the GCC to join this transition group.
• High School Diploma or G.E.D.
• 1 to 2 years of related experience
• Ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports entertainment or related field is preferred
• Must be able to work a flexible schedule inclusive of weekends nights and holidays required.
• Extensive time spent with moderate to loud noises.
• Frequent bending standing for long periods of time and walking of the building.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.