Infrastructure Administrator 3

Hyland is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solutions for managing content processes and cases for organizations across the globe we enabled more than 20000 organizations to digitalize their workplaces and transform their operations.

We aretruly thrilledto add to ourIS team in India and enlargeHyland across the globe! We hope to spread our#hylandlifephilosophy here create avibrant culturewhere employees can feel connected to each other regardless of their work location and where positive work environment is defined byemployees happiness health and engagement.

Currently we are looking for an Infrastructure Administrator 3to join our Infrastructure Operations team!

The Infrastructure Administrator 3 oversees themonitoring of complex systemsand leads efforts to improve reliability. Works with minimal supervision to ensure infrastructure stability identifying trends and recurring issues. Serves as a subject matter expert in operational maintenance and mentors junior team members in best practices.

• Incident & Alert HandlingIndependently handles most incidents including high-priority or complex outages. Acts as an escalation point for Levels 12 guiding them through troubleshooting. Ensures thoroughroot cause analysisis performed for major incidents and that fixes are implemented to prevent recurrence. Often leads post-incident review meetings (post-mortems) and drives follow-up actions across teams.
• Monitoring & MaintenanceImproves monitoring and maintenance processes:Tunesmonitoringsystems to reduce false alarms and ensureimportant issuesare detected. Analyzes patterns in alerts or repeated problems and implements solutions (for example writing scripts to automate frequent fixes or adjusting alertthresholds). Handlescomplex or emergency maintenancetasks out-of-cycle patches or rapid system recoveries to address critical risks. Works closely with the team to plan longer-term fixes and reviews maintenance plans (patch schedules upgrade plans) to ensure they address root causes of issues and follow best practices.
• System Administration & ProjectsManages complex projects and system improvements:Independentlyleadssignificant infrastructure projects (such as implementing a new enterprisemonitoringplatform upgrading a critical system or overhauling part of the network). Ensures that best practices for performance security and reliability are followed in all implementations. For examplemightlead a project to deploy a more advanced backup solution or to restructure Active Directory for better efficiency and security. Writes and presents technical proposals for new infrastructure (server hardware network equipment software services) including justification and requirements. Acts as a bridge between the Monitoring team and IT architecture/engineering teams to ensurenew designsconsider operability and maintainability.
• Documentation & Knowledge SharingEstablishes standards and mentors through knowledge:Develops and enforces documentation standards for the team. Creates comprehensive documents such as configuration standards incident response procedures andmaintenanceplaybooks. Reviews documentation written by others for accuracy and clarity. Actively shares knowledge by leading training sessions or technical workshops (for example how to use a new monitoring tool or best practices for system hardening). Ensures the teams Confluence pages and internal wikis are up-to-date and valuable resources for everyone.
• Cross-Team CollaborationCoordinates withkey stakeholders in IT and beyondto drive proactive maintenance and reliability initiatives. Works with system/application owners in other departments to plan major maintenance or upgrades with minimal disruption. Partners with InfoSec compliance or governance teams to ensure monitoring and maintenance activities meet security and policy requirements. Engages with vendors or external support as needed (e.g. opening support cases for hardware issues or evaluating a new monitoring tool). Understands the impact of changes on various user groups and communicates plans (like downtime notices orrequireduser actions) accordingly.
• Audits gather records for audits of servers network devices and environment to ensure compliance with established standards policies and configuration guidelines.

• 57 yearsof experience in infrastructure operations systems administration or related IT roles. Proventrack recordindiagnosing and resolving complex infrastructure issues(including addressing underlying problems that cause recurringincidents). Extensive experience with Windows Server Linux virtualization (VMware) and cloud platforms (Azure) in production. Has led or been a key contributor to significant projects or system upgrades. Experience mentoring others or leading small teams is expected. Able to independently handle complex technical problems and drive them to resolution.
• Autonomy & LeadershipOperateswithminimal oversight effectively managing workload and setting priorities in line with team goals. Makes significant decisions in their domain (e.g. how to address a certain class of recurring system issues) anddrives improvementsin processes. Acts as amentorto Levels 1 and 2 provides on-the-job training reviews their work and gives constructive feedback. May serve as a technical lead on sub-projects or initiatives guiding a small group of colleagues. Influences team processes and strategy by contributing expertinsightand innovative ideas.
• Leadership & communication:Excels in diagnosing complex problems andnavigating ambiguityto find solutions. Communicate confidently with both technical staff and management. Provides clear direction when leading a small team or mentoring others while also listening to input. Handles conflict or high-pressure situations with professionalism. Strong organizational skills can juggle multiple projects yet meet commitments. Fosters a collaborative culture often bridging communication gaps between junior staff and management.
• Work hours:Remains flexible with schedule when urgent situations involved in planning and executing maintenance or incident response during off-hours. Takes a leadership role during after-hours emergencies (may coordinate the teams response to a critical incident in the middle of thenight).
• Travel:10% as needed might travel for important planning sessions to lead on-site efforts for large projects or for professional development events.

TECHNICAL SKILLS & TOOLS

• Advanced technical mastery:Highly skilled across technologies in theNetworkClient ServicesLine-of-Business ApplicationsCompute/R&D andCyber Securitydomains. Proficient in network administration (routing switchingfirewallmanagement viaPanoramafor Palo Alto firewalls) and load balancing. Strong scripting/automation abilities (e.g. PowerShell Python usingWinSCPwith scripts for configmanagement). Deep knowledge of server and OS internals (Windows and Linux) virtualization and enterprise storage systems ( ONTAPCisco UCS Manager). Expert in using enterprise tools for system health and security can configure and tune monitoring platforms and interpret security ratings ( Scorecard/Bitsight) as well as manage identity/credential tools like CyberArk. Familiar with database and application administration (SQL Server Oracle Microsoft 365 services) as it relates to infrastructure maintenance and reliability. Effectively uses collaboration tools (Confluence Teams/Slack etc.) to work across teams.

Hylands Offering

Were proud of our cultureand take employee engagement seriously. By listening toemployees feedbackwere able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications conferences etc..) tuition assistance program 4000 self-paced online courses instructor-led webinars mentorship programs structured on-boarding experience full of trainings dedicated Learning & Development department supporting our employees.
• R&D focus cutting edge technologies constant modernization efforts dynamic and innovative environment dedicated R&D Education Services department to help you grow.
• Work-life balance culture flexible work environment and working hours (we are working in task-based system!) possibility to work from home we value trust and we believe efficiency does not depend on your actual location however we would like to spend time together in the office!
• Well-being- private medical healthcare life insurance gym reimbursement.
• Community Engagement Volunteer time off (24h/year).
• Diversity & Inclusion employee resource groups inclusion benefits and policies
• Niceties & Events snacks and beverages employee referral program birthday baby gifts and employee programs

If you would like to join the company wherehonesty integrity and fairnesslie at the top of our values where people are truly passionate about technology and dedicated to their work connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation marital status gender identity or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants