Senior Infrastructure Administrator

Location:Kolkata IndiaWork Arrangement:Hybrid 3 Days a Week in OfficeShift Timing:8:30 PM IST to 5:30 AM IST

About This Role

Hyland is looking for a highly experienced and technically strong Senior Infrastructure Administrator to join our team in Kolkata this role you will be accountable for managing securing and overseeing the full lifecycle of enterprise infrastructure platforms across both on-premises and cloud environments. This role emphasizes infrastructure operations platform reliability modernization initiatives and security hardening rather than direct end-user support. Responsibilities span compute virtualization network identity security and cloud systems to ensure robust performance resilience and compliance within the core IT infrastructure. If you are a security-first operationally excellent infrastructure professional who thrives in a dynamic and fast-paced environment wed love to hear from you.

Your Role Responsibilities Heres What Youll Do.

• Manage secure and oversee the full lifecycle of enterprise infrastructure platforms across both on-premises and cloud environments including compute virtualization network identity security and cloud systems to ensure robust performance resilience and compliance.
• Administer Identity & Access management across Azure AD/Entra ID and on-premises Active Directory including user lifecycle management group policy management service account administration domain maintenance patching and controller lifecycle management.
• Manage Messaging & Collaboration platforms including Exchange administration shared mailboxes Proofpoint integration Exchange maintenance patching installation and upgrades OneDrive permissions SharePoint site creation and outage troubleshooting for Exchange Teams SharePoint and Azure.
• Oversee Endpoint Management & Security including JAMF Microsoft Defender ABM Intune SCCM maintenance and patching BitLocker deployment laptop imaging workstation patching and Office 365/third-party application patching.
• Lead Virtualization & Cloud Compute operations including VM deployments (on-premises and Azure) migrations between vSphere environments upgrades and updates VM hard drive expansions Linux and Windows machine maintenance and end-to-end deployment troubleshooting.
• Manage Network & Connectivity operations including DNS records and firewall policy/rule management VPN/tunnel requests site-to-site tunnel configuration SSL certificate creation/renewal core networking DHCP DNS firewall IPAM GlobalProtect VPN and load balancing.

Additional Responsibilities

LOBA & Infrastructure Systems AdministrationDemonstrates expertise in supporting Line of Business Applications (LOBA) and core infrastructure through user lifecycle management routine administration patching and maintenance as well as incident response across Microsoft 365 identity endpoint virtualization cloud and networking domains.

Identity & Access (Entra ID / AD)

• Azure platform and Azure AD role administration
• On-premises and cloud security groups and distribution groups
• Group policy management and service account administration (on-premises and cloud)
• User management across domains; employee separation processes; name changes and contractor onboarding
• Troubleshooting new hire scripts; domain maintenance patching and controller lifecycle management

Messaging & Collaboration (Exchange / Microsoft 365)

• Exchange administration and shared mailboxes; Proofpoint integration
• Exchange maintenance patching installation and upgrades
• OneDrive permissions management; SharePoint site creation and add-ins
• Outage troubleshooting for Exchange Teams SharePoint and Azure

Endpoint Management & Security

• JAMF and JAMF Threat Defense administration
• Microsoft Defender management and issue resolution
• ABM Intune SCCM maintenance and patching; BitLocker deployment
• Laptop imaging workstation patching Office 365/third-party application patching

Infrastructure / Virtualization & Cloud

• Server and SQL Server patching; VMware environments management

Monitoring / Tools & Process

• CyberArk Zabbix AppViewX LogicMonitor administration
• New hire cancellations and onboarding processes
• Education services systems and image capture

Education Services (ES) Classroom & Lab Operations

• Setup and maintenance for online and onsite classrooms
• Weekly deployments for Education Services team

Virtualization & Cloud Compute

• VRA image capture and administration
• VM deployments (on-premises and Azure) migrations between vSphere environments upgrades and updates
• VM hard drive expansions and configuration upgrades (cloud/on-prem)
• Linux and Windows machine maintenance
• Azure VM VRA deployment CVPN VM and Sales Demo VM support
• Domain re-joining for VMs and end-to-end deployment troubleshooting
• Manage TFS and GCP VMs as required for lab/classroom environments
• File share setup and user permissions assignment
• Printer and print server management for classroom environments

Network & Connectivity

• DNS records and firewall policy/rule management (including Azure firewall rules)
• VPN/tunnel requests and site-to-site tunnel configuration
• IP address reservation and subnet addition to Azure
• SSL certificate creation/renewal; endpoint/server certificate support
• Coordination for external accessibility of machines
• Troubleshoot internal/external resource unavailability and outages
• Voice system and Genesys troubleshooting/support
• Server access and migration support; URL/IP blocking requests (Panorama); domain additions (GlobalSign)

Networking (Core)

• Core networking DHCP DNS firewall and IPAM
• GlobalProtect VPN and load balancing
• Office networks (LAN/Wi-Fi) print servers and voice systems

Project & Improvement Work

• Participation in infrastructure projects (upgrades migrations modernization security enhancements)
• Documentation management in Confluence and internal knowledge systems
• Technical input for process improvements and architectural decisions

Technology Tools

• Microsoft Azure / Azure AD (Entra ID)
• VMware vSphere / vCenter
• Microsoft 365 (Exchange SharePoint Teams OneDrive)
• Active Directory & Group Policy
• JAMF & JAMF Threat Defense
• Microsoft Defender
• Intune / SCCM / ABM
• CyberArk
• Zabbix / LogicMonitor / AppViewX
• PowerShell
• GlobalProtect VPN
• Proofpoint

Role Essentials

• 8 years of experiencein Infrastructure Administration and Network Administration roles; Bachelors degree in a relevant discipline.
• Strong experience with Windows Server administration Active Directory and Group Policy VMware vSphere/vCenter and Microsoft network environments; proficiency with PowerShell scripting.
• Working knowledge of routing switching firewalls and load balancing; experience with server hardware (Dell IBM Cisco UCS HP).
• Familiarity with monitoring patching and endpoint management tools; strong analytical troubleshooting and documentation skills.
• Ability to participate in on-call rotationand work flexible or shift hours when required for maintenance windows or incident response; strong prioritization and technical adaptability in a fast-paced environment.

What Wed Like to See (Preferred Skills)

• Microsoft Azure Administrator (AZ-104) certification; VMware certification (VCP or equivalent).
• Experience with CyberArk(Privileged Access Management); experience with Rapid7 or enterprise vulnerability management platforms.
• Exposure to hybrid cloud infrastructure design; knowledge of enterprise security frameworks and compliance standards.
• Security-first mindsetwith a commitment to infrastructure reliability operational excellence and automation and process optimization.
• Strong documentation disciplineand collaborative project delivery; experience with Confluence and internal knowledge management systems.

Key Competencies

• Commitment to infrastructure reliability and operational excellence
• Security-first approach
• Automation and process optimization
• Meticulous documentation practices
• Collaborative project execution

About Hyland

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.

Trusted by thousands of organizations worldwide including many of the Fortune 100 Hylands solutions create the foundation for a connected agentic enterprise where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hylands platform and services please visit .

#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industryleading content services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employeecentric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications verify identity and comply with legal requirements.

• High School Diploma
• Significant experience as a systems administrator
• Significant experience with Microsoft Windows network environments including Microsoft Active Directory
• Significant experience with virtualization technology
• Experience with Dell IBM Cisco and/or HP server hardware
• Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience
• Demonstrated ability to write concise logical grammatically correct documentation
• Excellent analytical and problem solving skills
• Excellent customer service orientation
• Attentive to detail as demonstrated by regularly verifying all work thoroughly to ensure accuracy
• Self-motivated with the ability to manage projects to completion
• Excellent collaborative skills applied successfully within team as well as with other areas
• Ability to work outside of normal business hours (evenings weekends etc.)
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• up to 10% travel time required