Marketing Transformation Senior Associate-Business Banking

Chase Business Banking provides a comprehensive suite of banking and financial services tailored to small business owners. Our mission is to be the most recommended financial partner in our communities supporting business owners as they start run and grow their businesses. The Business Banking Marketing Transformation team is dedicated to empowering marketers by optimizing technology streamlining workflows and fostering a culture of innovation and continuous learning. We drive strategic initiatives that leverage advanced solutions including GenAI to enhance productivity efficiency and campaign effectiveness.

As a Marketing Transformation Senior Associate within Business Banking you will design develop and deliver training programs and resources to support the adoption of new technologies and processes. You will provide specialized learning opportunities track adoption metrics and proactively address barriers to effective use. You will prepare clear communications for stakeholders and provide hands-on program management support for key transformation projects including end-to-end marketing enablement solutions (CSP21) AI transformation and the continued rollout of .

Job Responsibilities:

• Design develop and deliver training programs workshops and resources to support technology and process adoption.
• Track technology and process adoption metrics proactively identify barriers to effective use through regular assessments and implement targeted interventions to drive engagement and utilization.
• Prepare clear impactful presentations reports and updates for key stakeholders ensuring alignment and transparency on change initiatives and progress.
• Provide hands-on program management support for key transformation projects coordinating cross-functional teams managing timelines and ensuring successful delivery of change initiatives.
• Collaborate with the BB Marketing Administration & Controls team HR and external partners to provide specialized learning opportunities tailored to team needs.

Required Qualifications Capabilities and Skills:

• Bachelors degree
• Experience in financial services and product management.
• 3 years in marketing or a related field.
• Strong written and oral presentation skills with the ability to convey information simply and clearly to customers and business partners.
• Experience in marketing execution/delivery and project management.
• Demonstrated ability to anticipate and mitigate risk.
• Proficiency in Adobe Microsoft Excel and PowerPoint.

Preferred Qualifications Capabilities and Skills:

• Experience using JPMorgan Chases marketing delivery platforms.
• Experience designing and delivering training programs and change management initiatives.
• Strong project management and organizational skills. Excellent communication and presentation abilities with a focus on clarity and impact.
• Collaborative partner with strong interpersonal and influencing skills. Demonstrates ownership and initiative in driving projects to completion.
• Detail-oriented and thorough in managing all aspects of change management and training.
• Strategic thinker who considers the broader impact of initiatives within the organization and is a culture carrier.
• Advanced degree in Communications Marketing Business or related disciplines.