Reservations Agent

Reservations AgentEverwild by Basecamp CanmoreAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from Nordic Spa and Hotel aims to raise the bar in wellness hospitality blending authentic tradition with fresh evolving experiences. Everwild is redefining mountain hospitality. Why Work for UsQuarterly gratuity program!Paid lunch breaksGroup health benefits plan (Dental Vision Paramedical and more)Generous staff discounts at all our propertiesFamily and friends discount at Basecamp propertiesCompany paid staff for advancement in our growing companyBe part of western Canadas fastest-growing hospitality brandA hands-on people focused Basecamp culturePosition Overview Under the supervision of the Spa Manager the Reservations Agent is a key point of contact for guests seeking information and reservations for accommodation spa experiences packages and promotions at Everwild Nordic Spa and Hotel. This role supports daily occupancy and revenue goals by ensuring reservations are accurately entered maintained and communicated across : $20Shifts: Full-time/Permanent. Days evenings & Responsibilities Guest Reservations & Customer ServiceRespond to guest inquiries via phone email and online platforms in a professional and welcoming mannerAssist guests with booking accommodations spa access packages and promotionsProvide accurate information regarding availability rates policies and amenitiesHandle reservation modifications cancellations and special requests efficientlyEnsure a seamless and positive guest experience from first contact to arrivalReservation System & Booking AccuracyAccurately enter and maintain reservations in the Property Management System (PMS)Maintain up-to-date guest profiles notes and preferencesEnsure reservation data accuracy to support smooth operations across departmentsRevenue & Payment CoordinationProcess payments deposits refunds in accordance with policiesTrack cancellations and no-shows to support occupancy and revenue goalsAssist with basic revenue and reservation reporting as requiredSupport gift card tracking and promotional booking coordinationCommunicate discrepancies to management or accounting as neededCommunication & Operational SupportCollaborate with Front Office Guest Services Spa and Reservations & Group TeamCommunicate special requests VIP notes and operational needs clearlyAssist in resolving guest concerns related to reservationsSupport day-to-day administrative tasks and departmental initiativesPerform other duties as assignedRequirementsPrevious experience in reservations guest services or hospitality is attention to detail and organizational verbal and written communication skillsAbility to prioritize tasks manage time efficiently and work in a fast-paced with online travel agency platforms and booking with reservation systems and property management Resorts is an equal opportunity employer dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.