TOPS RunOps Research Application Lead

Job Description

We are seeking professionals with the following qualifications skills and experience:

The successful candidate will be responsible for the day-to-day oversight of the end to end operations management of assigned application portfolios. Further the candidate will drive operations excellence through aherence to enterprise and organizational standards and industry leading practices. The ideal candidate will be techno-functional and comfortable in both technical and functional operations subject matter.

Education Level:

• A bachelors degree in IT/Computer Science or a related field is preferred. However candidates with proven expertise in IT operations infrastructure management and service delivery will also be considered without a formal degree. Industry certifications are highly valued as proof of practical knowledge and skills.

Required Experience and Skills:

• 3 years intermediate experience in IT Operations infrastructure management and service delivery.

• Intermediate knowledge of SDLC processes and ITSM frameworks and practices

• Practical experience in Agile methodology and SCRUM processes

• Intermediate understanding and experience in DevSecOps CI/CD Pipelines as well as SRE principles and practices

• Intermediate understanding of the cloud technologies including networking storage database security and integration services

• Intermediate working knowledge in cloud based DevSecOps solutions

• Intermediate knowledge of software lifecycle management patterns practices methods and industry common supporting technologies.

• Intermediate skills in implementing and managing automation tools and processes

• Intermediate knowledge of quality engineering and release management tools and practises

• Intermediate problem-solving skills with the ability to handle complex technical issues.

• Ability to manage and execute technology lifecycle activities inclusive of incident and problem lifecycle management

• Relevant certifications such as ITIL PMP or other industry-recognized credentials are highly desirable

• Self-learner with a drive to automate and simplify IT Operations

We are seeking energetic forward-thinking professionals to join our Information Technology group in Technology Operations and Services (TOPS). As part of that team you will be part of the IT Technology Center focused on developing and applying advanced capabilities in information sciences and information security. You will have the opportunity to work with global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare information and technology. We offer project-based rotations to help with your professional development and a flat collaborative environment. Overall the IT Technology Center in Rahway NJ or West Point PA offers technology professionals incredible opportunities to learn from others across the globe and to enjoy a reward that technology careers dont often bring: the satisfaction of helping to save lives.

The successful candidate will be responsible for Oversight and end to end Operations management of applications within assigned portfolio.

With Intermediate knowledge and experience Operational Lead will independently (or with minimal oversight from Sr. Operational Lead would lead drive and execute the following list of responsibilities:

• At least 3 years of experience in Research & Development Pharmaceutical domain operations with proven expertise managing application lifecycles compliance and stakeholder engagement in Research & Development environments.

• Plan organize and manage the execution of application end-to-end lifecycle operations (e.g. monitoring incident resolution patching DR minor enhancements archival decommission other) for assigned groupings of applications (portfolios); inclusive of their front-end middleware reporting and Infrastructure components.

• Determine establish measure and report application operational performance for relevant targets (e.g. SLA SLO SLI OLA Error Budget Policy).

• Determine plan organize and managed the execution of application operations performance improvements (e.g. modernization reliability recoverability FinOps SLA/SLO/OLA/other).

• Plan organize and manage the ongoing adherence of assigned application groupings to Company standards (e.g. operations excellence compliance audit DevXOps security other).

• Responsible for setting publishing governing and driving operations standards and procedures across the enterprise

• Detect surface socialize and action application operations insights (e.g. trending performance results) with stakeholders.

• Plan organize socialize and implement application annual support plans (e.g. scope estimates resourcing contracting other).

• Manage the resolution of application support issues (non-Prod and Prod) and subsequent problem investigations (RCA/CAPA).

• Manage customer and stakeholder application operations service support escalations and CSAT/NPS.

• Collaborate with peers customers and others on common opportunities to simplify optimize and enhance application operations support.

• Partner with Customer Success Manager on new engagements improvements and escalations.

We offer:

• Competitive remuneration

• Challenging career

• Professional growth based on performance

• Innovative and flexible working environment

• Wide range of benefits

Required Skills:

Preferred Skills:

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U.S. Hybrid Work Model

Effective September 5 2023 employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week Monday - Thursday although the specific days may vary by site or organization with Friday designated as a remote-working day unless business critical tasks require an on-site Hybrid work model does not apply to and daily in-person attendance is required for field-based positions; facility-based manufacturing-based or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.

The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

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