Senior Manager, Integration Operations Specialist

Shenzhen - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Our Journey

The ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members money and time and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective in 2014 ShopBack now powers over US$5.5 billion in annual sales for over 20000 online and in-store partners and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings ShopBack continues to create value for both members and merchants. Notably its payment solution ShopBack Pay offers members a convenient and rewarding payment option at checkout.

Role Summary

The Senior Integration Specialist owns the technical onboarding new integration / integration update and operational readiness for top affiliate advertisers and networks. This role ensures that integrations are accurate scalable and auditable.

Key Responsibilities

1) Online Affiliate & Other New Integrations
Lead end-to-end integration projects: discovery/technical requirements checklist implementation plan QA & testing go-live and post-launch monitoring.
Upkeep repeatable integration playbooks and standard approaches to onboarding across multiple partners and integration patterns.
Coordinate milestones and stakeholders (affiliate partners/networks internal engineering product analytics finance) maintaining clear delivery cadence and documentation.

2) Production Support Troubleshooting and Escalations
Triage integration issues run root-cause analysis coordinate fixes and mitigate operational impact for production incidents.
Monitor integration health and data consistency; proactively identify anomalies (drops in conversion signals mismatches in values partner-side failures).
Partner with product/engineering to stabilize and improve integration reliability.

3) Process Excellence and Enablement
Maintain high-quality technical documentation: integration specs testing scripts edge cases and runbooks.
Identify and implement automation and process improvements (templates QA checklists monitoring dashboards partner self-serve documentation).
Mentor junior team members; set standards for integration quality operational discipline and partner communications.

Required Qualifications

5 years in affiliate operations partner integrations tracking implementation marketing ops or a closely related integration role.
Fluency in professional English and Chinese (both written and spoken)
Familiarity with web/mobile measurement concepts (cookies attribution windows deduplication fraud controls) and privacy constraints affecting tracking resilience
Experience with affiliate platforms/networks and Marketplace merchant Affiliate Program
Demonstrated hands-on experience implementing and troubleshooting:
1) Tracking Set up: S2S/postback tracking and pixel-based tracking. Mobile measurement partner (MMP) integrations Offerwall and event/postback configurations (e.g. in-app event postbacks / S2S events)
2) Integration Logic: data transformation ETL/ELT patterns and technical documentation
Working knowledge of API-based integrations and integration lifecycle practices (requirements testing documentation monitoring).
Strong analytical and troubleshooting skills; ability to isolate issues across web/app flows partner systems and tracking platforms.
Competence with data tools including SQL spreadsheets and BI dashboards (e.g. investigating conversion drops reconciliation anomaly detection).
High ownership and stakeholder management ability across technical and non-technical teams (engineering marketing finance).

ShopBackers DNA

Grit - We tackle all challenges head-on working together to solve problems and achieve success.
Hunger - We value hard work and having relentless drive.
Speed - We move fast and have a bias for action all to deliver maximum impact.
Impact - We focus on results always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset constantly striving to learn improve and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid open and collaborative culture where feedback is valued for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications analyse resumes match candidates to roles generate interview notes and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting emailprotected.

Required Experience:

Senior Manager

Our JourneyThe ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members m...