Senior Analytics Manager KYC Onboarding Platform
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Job Summary
Why this role
- KYC onboarding sits at the heart of growth and compliance. Youll help us build systems that scale across the globe to ensure we detect fake identities validate that consumers and businesses are who they say they are. Youll lead the analytics strategy to deliver a low-friction risk-smart onboarding journey for consumer and business customers.
What youll do
- Own the KYC onboarding measurement framework: define and iterate funnel and operational KPIs (conversion verification SLAs manual review demand risk mix returns/deactivations) and ensure a single source of truth for Product Ops and Compliance.
- Act as a leader across the domain
- Lead and develop team of analysts: help them set priorities coach for impact and uplevel stakeholder influence and analytical rigor.
- Generate insights to reduce friction and cost: identify drop-offs false positives/returns process bottlenecks and opportunities to shift manual demand to automation.
- Build and maintain reliable self-serve BI views; standardize definitions and documentation so stakeholders make consistent decisions.
- Generate insights to reduce friction and cost: identify drop-offs false positives/returns process bottlenecks and opportunities to shift manual demand to automation.
- Partner with KYC Continuous Improvement (CI) QA Training and Vendor Ops to align on process changes quality signals and learning loops.
- Drive analysis quality documentation standards and reproducibility across onboarding analytics.
- Lead and develop a team of analysts: help them set priorities coach for impact and uplevel stakeholder influence and analytical rigor.
Qualifications :
A bit about you
- Experienced analytics leader in high-stakes domains thats required balancing customer experience operations and compliance.
- Proven at turning ambiguous problems into crisp measurement plans and shipped insights; strong SQL/BI skills and comfort with complex datasets.
- Skilled at building shared definitions and one source of truth across Product Ops and Compliance.
- People leader who coaches analysts in problem framing methodology stakeholder management and documentation standards.
Nice to have
- Familiarity with risk management frameworks
- Exposure to financial crime concepts (fraud money laundering etc)
- Experience working in a platform orientated team
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
