ELearning Clerical Support Apprentice

This post is only open for applications for individuals employed by Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

Band 2: 24465

Permanent contract

Full time hours: 37.5 per week

Base: Queen Alexandra Hospital

Are you tech-savvy organised and eager to help others learn We are looking for an enthusiastic E-Learning Clerical Support Apprentice to join our dynamic team. This isnt just a job its a launchpad for your career in eLearning and library science.

The Opportunity

We sit at the heart of the Trusts knowledge sharing. As an apprentice you will be the face of our eLearning services acting as the bridge between healthcare professionals and the digital tools they need to save lives.

Youll gain hands-on experience in a professional supportive environment helping staff across the Trust (including MOD and Equans partners) access vital training. Under the guidance of the eLearning Technologist you will develop specialised skills in both eLearning technology and library science.

What Youll Be Doing

• Be the Digital Guide: Act as the first point of contact for staff helping them navigate platforms like ESR and Clinical with a friendly professional touch.
• Master New Systems: Learn the ins and outs of online learning databases and provide basic training and troubleshooting for Trust staff.
• Support Trust Induction: Play a key role in welcoming new starters by helping with the setup execution and troubleshooting of induction sessions.
• Level Up Your IT Skills: Become an expert in Microsoft Office and gain a foundational understanding of course design and platform  maintenance.
• Collaborate & Create: Work alongside the eLearning Technologist to design training guides update webpages and suggest fresh ideas to improve our working procedures.
• Library Support: Gain experience in a library setting by assisting customers at the front desk (issue desk) with a wide variety of enquiries.

Who You Are

• A People Person: You enjoy helping others and can communicate clearly and kindly via phone email and in person.
• Tech-Curious: You have a natural interest in IT and are eager to learn how digital learning platforms function.
• Organised: You can manage a busy inbox maintain calendars and keep track of training data effectively.
• A Team Player: Youre ready to pitch in share ideas and grow professionally through feedback and hands-on experience.

Why Join Us

• Career Development: Gain a recognised qualification .
• Expert Mentorship: You wont be doing this alone. Youll receive dedicated support and guidance from senior staff every step of the way.
• Real Impact: Your work directly supports the development of the healthcare professionals who keep our community healthy.
• Career Progression: Develop a broad toolkit of skills that are highly valued across the NHS.

Please see attached Job description for additional information.

Qualifications :

• Education: A good general education including 5 GCSEs (or equivalent) at Grade 4/C or above specifically including English Language.
• Customer Service: Proven experience working in a customer-facing environment.
• Technical Familiarity: Previous experience in a role that involves regular use of computers.

Additional Information :

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery access to our free Beach Hut for those long summer days our on-site Wellness Centre including a gym and a swimming pool access to our fantastic staff networks including LGBTQ Race Equality and DisAbility and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.   

We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.

Remote Work :

No

Employment Type :

Full-time