Fairmont Gold Supervisor Part-time Term Position

We are looking for a passionate Part-Time Fairmont Gold Supervisor to join our team for a term assignment from February 1 to June 1 delivering exceptional luxury service to our Fairmont Gold guests. The Fairmont Gold Supervisor oversees the daily operation of Fairmont Gold ensuring that the highest level of personalized service product quality and guest satisfaction is consistently delivered. This role supports the team in upholding Fairmont brand standards while enhancing guest loyalty through memorable luxury experiences.

What you will be doing:

• Upholds and ensures compliance with Fairmonts Service Promise and Fairmont Gold operational standards in all guest and colleague interactions.
• Oversees daily Fairmont Gold operations including the lounge guestroom inspections and concierge services ensuring an exceptional and seamless guest experience.
• Monitors guest preferences and history using Profile Plus to personalize service anticipate needs and foster guest loyalty.
• Supports revenue generation by promoting the Fairmont Gold upsell program and tracking honor bar performance.
• Coordinates with Culinary Housekeeping and In Room Dining teams to maintain food quality presentation and guestroom standards.
• Leads coaches and communicates with Fairmont Gold colleagues conducting training daily briefings and performance audits.
• Acts as liaison for the Fairmont Gold department in internal meetings and collaborates with other departments to ensure guest satisfaction and service consistency.

Qualifications :

• A minimum of 2 years hotel concierge experience.
• Previous experience in a supervisory or managerial capacity an asset.
•  An operational knowledge of Opera and Microsoft Office Suite an asset.
• Diploma or degree in hospitality Management is an asset.

Additional Information :

Whats in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health Dental Life Insurance Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
• Discounted meals in our staff cafeteria 
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives including our Sustainability Committee and Diversity Equity & Inclusion (DEI) Committee
• Career advancement opportunities with pathways to national and international promotions the opportunities are limitless
• Access to our comprehensive benefits package including extended health dental vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Who We Are: Located in the heart of vibrant downtown Winnipeg Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work :

No

Employment Type :

Part-time