Training Specialist

Job Summary

The Training Specialist is responsible for designing developing and delivering high-quality and effective training programs for INITs transit technology solutions. This role is responsible for creating high-quality training materials supporting e-learning initiatives and conducting in-person training sessions for agency staff and internal teams ensuring transit agency customers effectively adopt operate and optimize INIT solutions.

The ideal candidate is an excellent communicator who can translate complex technical concepts into clear practical learning experiences for diverse audiences to enhance system utilization customer satisfaction and long-term client success.

Key Responsibilities

Develop and maintain comprehensive training documentation including user guides instructor guides quick-reference materials and release-based updates
Design and manage online training content using e-learning platforms (e.g. LMS tools video-based learning interactive modules)
Deliver instructor-led training sessions in person at customer sites conferences or company facilities
Conduct virtual training sessions and webinars as needed
Evaluate training effectiveness and continuously improve course content and delivery methods
Collaborate with product engineering and support teams to ensure training content aligns with current software and hardware functionality
Gather internal and external feedback and evaluate training effectiveness to continuously improve materials and delivery

Required Qualifications

Experience developing and deploying training with e-learning platforms and tools (LMS video creation interactive learning software)
Experience developing technical training documentation
Proven ability to deliver engaging in-person training sessions to technical and non-technical audiences
Ability to explain complex systems in a clear structured and user-friendly manner
Excellent communication presentation and interpersonal skills
Willingness to travel for on-site training engagements
Ability to travel to customer sites as required
Bachelors degree in Transportation Information Systems Education Engineering or a related field or equivalent professional experience
5 years of experience in transit technology training customer support or systems implementation
Ability to design and develop instructional materials that are culturally inclusive accessible and tailored to diverse audiences with varying education levels and backgrounds.
Proficiency in applying Universal Design for Learning (UDL) principles and plain language standards to ensure clarity and inclusivity.

Preferred Qualifications

Strong knowledge of public transit operations (bus rail paratransit) and ITS solutions and fare collection systems.
Background in customer success or professional services within a SaaS or ITS environment
Experience with adult learning principles and instructional design

Key Competencies

Curiosity

Customer-focused mindset

Strong problem-solving and analytical skills

Ability to translate technical concepts into clear user-friendly instruction

Organized detail-oriented and adaptable in fast-paced environments

Collaborative team player with leadership capabilities

Required Experience:

IC