Experience Design Senior Associate

Blend visual craft with systems thinking to turn complex challenges into simple elegant and scalable solutions. Join our Cross-Product Design Strategy portfolio to elevate end-to-end customer and enterprise experiences through innovative business-aligned design.

As an Experience Design Senior Associate in our Cross-Product Design Strategy portfolio you will drive strategic transformation focused on end-to-end customer and enterprise experiences. Youll orchestrate complex service ecosystems across digital physical and organizational touchpoints leveraging design and research expertise to lead initiatives and deliver innovative customer-centric and business-aligned solutions.

Job Responsibilities

• Develop and execute design strategies for complex projects ensuring alignment with business objectives and user needs across multiple product areas.
• Present and articulate design decisions iterating with stakeholders at all levels including executives.
• Orchestrate systems participatory design and service prototyping across disciplines to deliver desirable viable feasible and resilient services.
• Diagram service flows and product features design wireframes and prototype interactions for key touchpoints.
• Produce design deliverables prototypes and documentation to guide development from MVP to scalable solutions.
• Analyze market trends gather user feedback and leverage data insights to inform design decisions.
• Advocate for user needs by partnering with user research usability testing and synthesizing insights into actionable design solutions.

• Collaborate with design leads and cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Required Qualifications Capabilities and Skills

• Bachelors degree in design a related field or equivalent experience.
• 3 years in product/UX design with a strong track record in B2B enterprise SaaS and data-intensive platforms
• Expertise inservice designand orchestrating complex ecosystems acrossdigital physical and organizational touchpoints
• AdvancedFigma proficiency demonstratingcraft attention to detail and fluency indesign systemsfor consumer and enterprise experiences
• Ability to createhigh-fidelity design artifactsuser journeys storyboards wireframes and prototypeswith exceptional visual polish
• Skilled atsynthesizing ambiguity into clear design problems and actionable solutions
• Excellent communication and cross-functional collaboration skills with a proven track record of building strong relationships and influencing stakeholders at all levelsfrom junior team members to senior executives.

• Proven ability todrive strategic design initiatives definenorth star visions and deliverend-to-end customer experiencesthat exceed business goals

• Experience applying inclusive design principles and accessibility standards incorporating diverse perspectives and user abilities into effective design solutions

• Ability tobalance research depth with a bias for action ensuring timely delivery without sacrificing quality

Preferred Qualifications Capabilities and Skills

• Excellent communication and cross-functional collaboration skills with a proven track record of building strong relationships and influencing stakeholders at all levels.
• Proven ability to drive strategic design initiatives define north star visions and deliver end-to-end customer experiences that exceed business goals.
• Experience in service design and orchestrating complex ecosystems across digital physical and organizational touchpoints.
• Experience applying inclusive design principles and accessibility standards incorporating diverse perspectives and user abilities into effective design solutions.

• Proven ability to rapidly learn and adapt when working with internal domain experts across disciplines (e.g. quality control specialists software architects service specialists)

• Strong technical literacy and understanding of client-side technologies APIs microservices and core technology stack components and how they influence user experience