Appointment Coordinator
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Job Location:
Rochester, NH - USA
Monthly Salary:
$ 17 - 21
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
SUMMARY
As an Appointment Coordinator you will play a central role in shaping our patients overall experience and level of satisfaction with Rochester Regional Health outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients providers and payers throughout each patients healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.
STATUS: Full Time 40 hours a week
LOCATION: 2066 Hudson Avenue Rochester NY 14617 United States of America
DEPARTMENT: ElderONE
SCHEDULE: Monday - Friday 8am - 4:30pm
RESPONSIBILITIES
Provide courteous attentive and prompt service to all those you work with and support
Work well with others in different departments and organizations to deliver a seamless exceptional customer experience
Proper use of an EMR to communicate with patients caregivers physicians and the community to schedule patient appointments complete registrations and respond to inquiries
Enroll and activate patient portal accounts answer questions and/or resolve any user issues
Ensure your work is compliant with all policies and procedures
REQUIRED QUALIFICATIONS:
None.
PREFERRED QUALIFICATIONS:
Associates Degree Preferred.
Two (2) years customer service experience preferred ideally in a health care setting.
Strong customer service skills and knowledge of medical terminology preferred.
Knowledge of terminology used by insurance/managed care health plans preferred.
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.
PAY RANGE:
$17.85 - $21.58CITY:
POSTAL CODE:
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.
Required Experience:
IC
Key Skills
- Sales Experience
- Door-to-Door Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Outbound Sales
- Inside Sales
- Telemarketing
- CRM Software
- Lead Generation
- Phone Etiquette
About Company
Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, and beyond.
