Senior Desktop Support Specialist
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Req number:
R6924Employment type:
Full timeWorksite flexibility:
OnsiteWho we are
CAI is a global technology services firm with over 8500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Senior Desktop Support Specialist ready to take us to the next level! If you have skills in Windows 11 and Microsoft 365 applications and are looking for your next career move apply now.Job Description
We are looking for a Senior Desktop Support Technician to provide advanced end user support for our clients endpoint environment including workstations peripherals and mobile devices. This position will be full-time contract and onsite.
What Youll Do
Serve as the senior escalation point for complex endpoint issues and restore service quickly
Troubleshoot and resolve workstation mobile device peripheral and Microsoft 365 desktop issues using remote and on-site support
Document and manage incidents escalate when needed and lead root cause analysis to reduce repeat issues
Coordinate vendor support cases and act as the technical liaison with clear user communication
Lead endpoint lifecycle work including build standards imaging deployment re-provisioning and secure decommissioning
Install and maintain operating systems and standard applications including update readiness and recovery actions
Administer endpoint management using Microsoft Intune including enrollment policies configurations and application deployment
Follow endpoint security and privacy practices and coordinate with the security team for suspected compromise
Maintain support documentation playbooks and knowledge articles. Mentor technicians and improve ticket quality
Support asset and warranty controls improve inventory accuracy and recommend endpoint hardware and peripherals
Provide after-hours support as scheduled including on-call rotation and incident response when required
Perform other duties assigned by the Desktop Support Team Lead and management
What Youll Need
Required:
Associate degree in Information Technology or a related field or equivalent education and experience
Five years of progressive desktop support experience including advanced troubleshooting and escalation support
Strong experience supporting Windows 11 endpoints Microsoft 365 desktop applications remote support tools and mobile device troubleshooting
Hands-on experience with Microsoft Intune or a similar endpoint management platform including enrollment packaging deployment and policy support
Working knowledge of Azure AD or Microsoft Entra ID concepts device registration and access troubleshooting
Working knowledge of network fundamentals and common troubleshooting steps for connectivity issues
Strong customer service skills including building user trust setting expectations and communicating clearly during incidents
Experience documenting incidents tracking progress and escalating issues using standard processes
Reliable vehicle and ability to travel to other offices across Allegheny County
Preferred:
Experience supporting shared workspaces call centers conference room technology and remote staff workflows
Basic scripting experience such as PowerShell to automate repeat tasks and speed diagnostics
Certifications such as CompTIA A Network Microsoft endpoint certifications or ITIL Foundation
Familiarity with Microsoft Intune and Azure AD administration concepts beyond basic use
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor
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Reasonable accommodation statement
If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).
$60000 per yearThe pay range for this position is listed compensation may vary based on several factors including location experience and education. Benefit packages include medical dental and vision insurance as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Required Experience:
Senior IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
CAI helps organizations leverage technology, people, and processes to solve business problems, enable savings, and spur innovation.
