Principal Digital Strategist, CX Strategy

San Jose, CA - USA

Yearly Salary: $ 165100 - 306300

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

CustomerExperience is entering a new eraone where AI is not just an enhancement but a fundamental driver of how people interact with brands platforms and services. This role offers the chance to shape that future for some of the worlds most influential enterprises.Youllhelp clients harness AI to create experiences that are more intuitive personalized and adaptive than ever before redefining what customer-centric truly means.

As a Principal Digital Strategist youwontjustadvise onUXyoullguide organizations through the complexity of integrating AI into their experience ecosystems. From conversational interfaces to predictive journeys and intelligent decisioningyoulltranslate emerging technologies into actionable strategies that deliver measurable business impact. This is an opportunity to lead at the intersection of design technology and transformationwhere your insights will influence decisions at the highest levels andsetthe course for industry-leading experiences.

WhatYoullDo

Leadenterprise-wide digital transformationengagements partnering withC-suite and senior executivesto drive customer experience innovation technology adoption and organizational change.

Applymanagement consulting rigorto define strategyidentifyorganizational gaps and developstructured data-driven solutionsthat drive business value.

Navigatehighly matrixed organizations usingdeep organizational awareness and influence-building skillsto align priorities and drive execution.

Definefuture-state customer experience vision translating insights into clear experience principles north stars and strategic direction that guide multi-year transformation programs.

Advise clients onend-to-end customer journeys ensuring experiences are cohesive across channels platforms regions and organizational boundaries.

Partner with product technology data and content leaders to ensure CX and UX strategy isaligned with platform capabilities operating models and organizational readiness.

Advise clients on howAI-enabled experiencesincluding conversational interfaces intelligent journeys and adaptive personalizationcan enhance customer experiences in responsible and scalable ways.

Translate CX and UX strategy recommendations intoclear business value narratives connecting experience decisions to growth efficiency customer satisfaction and long-term platform strategy.

Mentor and guide internal teams fostering ahigh-performance consulting cultureand continuously improving engagement models.

Shape and contribute to Adobesthought leadership publishing insights speaking at industry events and defining internal best practices.

Operate with anentrepreneurial problem-solving mindset comfortable withambiguityand tackling first-time challenges with innovative solutions.

Basic Qualifications

15 years of experienceinagency ormanagement consultingenvironment enterprise strategy digital transformation or customer experience leadership.

Proven ability tonavigate matrixedorganizations build influence acrosscross-functional teams and aligncomplex stakeholder groups.

ExpertiseinAdobe Experience Cloud solutions includingreal-time personalization process automation and data-driven decision-making.

Demonstrated success leadinghigh-profile executive-level transformation projectswith Fortune 500 clients.

Strongexecutive presenceand ability to communicate complex ideas withclarity and impact.

Aself-starter mentality with a natural curiosity and the ability to ask theright strategic questionsto drive innovation.

Thrives in ambiguity bringing anentrepreneurial mindsetand creative problem-solving approach to first-time challenges.

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$306300 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California the pay range for this position is $211500 - $306300 In New York the pay range for this position is $211500 - $306300 In Colorado the pay range for this position is $184500 - $267150

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

Feb:00 AM

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Staff IC

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...