About the role
We are looking for an experienced Infrastructure Manager to lead IT infrastructure services across the North EMEA region. This role blends technical expertise with leadership ensuring operational excellence while meeting compliance security and standardization objectives.
You will be responsible for delivering reliable and efficient infrastructure services including server network and LAN environments while managing a local team and acting as a trusted advisor within the business. The position involves maintaining service availability and capacity collaborating with IT business partners to meet expectations and managing risks and costs effectively.
As a subject matter expert you will apply ITIL principles to support incident and problem management oversee the controlled transition of new services into operations and ensure processes align with governance frameworks. You will also coordinate infrastructure projects from design through delivery and transition balancing business-as-usual activities with change initiatives.
Leadership is key to this role. You will guide and develop your team foster talent and influence decisions both locally and centrally. Using data and dashboards you will monitor service quality and drive continuous improvement across the region.
As a member of the regional IT leadership team you will deliver services supporting our business (offices and production sites) across several countries whilst working as part of a broader community of infrastructure managers across the rest of EMEA. As a team we are increasing the stability reliability and security of our platforms by leveraging increasing standardisation of technologies and operating models. Joining the team now provides an excellent opportunity to be part of and learn from the transformation.
For this position you can be based at any production site within the Baltic or Nordic countries with flexibility to travel when needed.
About You
We are seeking a candidate with at least five years of experience in a similar role including leadership responsibilities. A strong technical background in server network and LAN environments is essential along with familiarity with ITIL and service management principles. Excellent communication decision-making and problem-solving skills are required as well as proven ability to manage and develop teams.
You should demonstrate analytical thinking and problem-solving skills a strong orientation toward business results and the ability to communicate complex technical issues clearly. Creativity decisiveness influence and learning agility are important as is organizational awareness and the ability to prioritize effectively. Strong relationship management and teamwork capabilities are also essential.
Fair recruitment in DS Smith
Dont meet every single requirement At DS Smith we are proud to recruit across a wide range of candidates. We are thriving for being a diverse workplace where everyone can realize their potential. We see equality and diversity as a strength. Thus we hope that you will apply for the position even if you do not necessarily meet all the requirements.
Further information
For this role you can be based at any of our sites within North EMEA.
Hiring Manager for the position is
Craig Bruce
Infrastructure Director
If you have questions regarding the process or trouble applying please reach out to us at .
In this recruitment process you may need to undergo work psychological tests.
Start date as soon as apply with your CV in English.
Warmly welcome with your application!
Required Experience:
Manager
DS Smith is an international packaging company, offering sustainable, plastic-free packaging, integrated recycling services, and sustainable paper products.