Manager Product Support, Condition Monitoring

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

We are seeking a highly skilled and experienced professional to join the Fleet Monitoring Center team as a Product Support Manager over Condition Monitoring working within Caterpillars Customer Solutions Core Regions Division. This leadership role is ideal for someone with a strong background in mining construction or waste handling equipmentwhether through fleet management engineering or equipment supportand who is ready to guide a team of specialists in delivering exceptional machine health insights.

As a Condition Monitoring Supervisor you will oversee a team of advisors responsible for analyzing equipment data and delivering actionable recommendations to customers and dealers. Your focus will be on strategic leadership team development and customer engagement. Youll ensure your team has the tools training and support they need to succeed and youll serve as a point of escalation for complex issues.

This is a customer-facing leadership role where your ability to build relationships drive performance and foster collaboration will directly impact machine availability reduce total cost of ownership (TCO) and minimize unplanned downtime.

What You Will Do:

• Team Leadership & Development: Lead mentor and support a team of Condition Monitoring Advisors. Provide guidance coaching and performance feedback to ensure high-quality service delivery.

• Strategic Oversight: Oversee the execution of condition monitoring activities across multiple customer fleets. Ensure consistency accuracy and alignment with customer goals.

• Customer & Dealer Engagement: Represent the condition monitoring team in meetings with customers dealers and internal stakeholders. Align on fleet performance strategies and action plans.

• Training & Support: Serve as a subject matter expert and escalation point for complex equipment issues. Provide training and support to team members as needed.

• Reporting & Communication: Review and approve monthly health reports and customer updates. Ensure insights are clear actionable and aligned with business objectives.

• Process Improvement: Identify opportunities to improve workflows tools and team efficiency. Collaborate with internal teams to implement best practices and drive innovation.

• Travel: Up to 10%.

Skills You Have:

• Technical Excellence: Solid understanding of Caterpillar equipment and condition monitoring elements (SOS fluid analysis Product Link & VIMS alerts inspections backlog site conditions).

• Customer Focus: Demonstrated ability to build trust and deliver value in customer-facing roles. Skilled at aligning team efforts with customer needs and expectations.

• Data Gathering & Analysis: Strong decision-making skills with the ability to interpret complex data and guide team recommendations.

• Effective Communications: Excellent verbal and written communication skills. Comfortable presenting to stakeholders and facilitating cross-functional collaboration.

What Will Put You Ahead:

• Proven experience managing technical teams in product support reliability engineering or fleet management. Strong people leadership and coaching skills.

• Working knowledge of Product Link VisionLink VIMS inspection processes equipment lifecycle planning SOS Services and the Service Information System (SIS).

• Prior experience with customer account management and Cat Foresight Condition Monitoring suite.

• Passion for developing talent improving processes and driving operational excellence.

About Customer Solutions Core Regions Division
The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team alongside dealers will engage more closely with customers to create customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services digital and technology rental and used and financing. The division will be regionally on the unique needs of customers in core regions focused on Americas North Europe Japan Australia and New Zealand.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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