Campus Connections Associate
(Guest Experience)

Sandals Church Hunter Park Campus
Staff Role Description - Seasonal Part-Time 20hrs

BRIEF DESCRIPTION

The HP Campus Connections Associate plays a vital role in creating exceptional Christ-centered guest experiences by leading volunteer teams overseeing weekend operations and ensuring smooth welcoming environments at the campus. By collaborating closely with campus and ministry leaders the HP Campus Connections Associate ensures that every guest interaction is intentional and reflects the culture and heart of Sandals Churchto be real with ourselves God and others.

VISION MISSION AND CONTEXT

At Sandals Church our vision is to be real with ourselves God and others.
Our mission is to love God love people and live on mission.
At the Hunter Park Campus our contextualized task is to reach the lost and raise up a spiritual family.

The Campus Connections Associate plays a key role in living our vision and mission by cultivating environments where people feel seen welcomed informed and guided towards their next step.

PURPOSE

The purpose of the HP Campus Connections Associate is to create clear consistent and welcoming operational systems that support meaningful guest connections and volunteer engagement at the campus. This role exists to ensure that every weekend event and guest interaction is executed with excellence warmth and intentional follow-through removing barriers that keep people from taking next steps in their faith. By developing healthy volunteer teams stewarding operational details and modeling Christ-centered hospitality the HP Campus Connections Associate helps advance Sandals Churchs mission of helping people be real with themselves God and others.

REPORTS TO

Connections Pastor Hunter Park

KEY RESPONSIBILITIES

Weekend Guest Experience Oversight - Saturday and Sunday

• Lead the weekend guest experience by managing team coverage service flow and guest-facing moments before during and after weekend services.
• Ensure a warm welcoming and organized environment that reflects Sandals Churchs vision of being real with ourselves God and others.
• Collaborate with service programming worship and pastoral teams to support weekend needs and events.
• Respond to guest inquiries with professionalism and care.

Team Training and Development

• Train and develop weekend volunteers to meet high guest service standards.
• Develop specific training sessions and follow-up for the various guest weekend experiences (greeters ushers information booth and café).
• Provide ongoing coaching and development for team members and team leads.
• Ensure café volunteers are trained in hospitality product knowledge safety and cleanliness standards.
• Schedule and lead volunteer orientations and training.
• Provide clear communication and instructions to weekend teams regarding expectations schedules and updates.

Funeral/Wedding Coordination & Support

• Serve as the primary coordinator for funerals and weddings hosted at the campus.
• Work with families pastoral teams and operations staff to plan and execute funeral/wedding services with compassion organization and excellence.
• Oversee volunteer support for funerals/weddings including officiants production and hospitality needs.

Campus Collaboration & Special Events Support

• Work closely with the Campus Pastor Connections Pastor and ministry leads to support campus-wide initiatives and events.
• Help plan organize and execute special events at the campus ensuring proper volunteer coverage guest flow hospitality and overall experience.
• Collaborate with campus and ministry leaders to support event logistics promotion and day-of operations.

Culture & Leadership

• Model Sandals Churchs culture of authenticity humility and service in all interactions.
• Build a healthy encouraging and spiritually grounded team environment.
• Help drive the vision of helping people be real with themselves God and others through hospitality and connection.

QUALIFICATIONS & EXPECTATIONS

• Demonstrated experience leading training and developing volunteers or teams in a church nonprofit or hospitality-focused environment.
• Strong organizational and administrative skills with the ability to manage multiple priorities schedules and systems simultaneously.
• Comfortable using church management systems scheduling tools and basic technology for communication and reporting.
• Proactively recruit onboard train and care for volunteer teams fostering a healthy encouraging and spiritually grounded team environment.
• Excellent interpersonal and communication skills with a hospitable calm and solution-oriented demeanor.
• Ability to handle sensitive situations with discretion compassion and professionalism.
• Experience in guest services operations event coordination or hospitality is preferred.
• Ability to work weekends evenings and special events as required by the ministry calendar.
• A growing personal relationship with Jesus Christ and alignment with Sandals Churchs mission values and statement of faith.
• Consistently model Sandals Churchs culture of being real with ourselves God and others in leadership communication and service.

SPIRITUAL EXPECTATIONS

• Maintains a growing relationship with Jesus Christ and a consistent devotional life.
• Models the Fruit of the Spirit (Galatians 5:2223) in character and leadership.
• Protects the unity of the church and embodies humility integrity and authenticity.
• Fully embraces and represents the Sandals Church Culture Stack in leadership and personal conduct.
• Be personally engaged and growing in Discipleship.

Required Experience:

IC