Job Description Summary

Job Description

Roles and Responsibilities:

Ensure first class Quotation/OTR process execution on customer quotations order entry and or equipment/supplies/services delivery for assigned area. Ensure quotation/prospective order data quality and integrity before customer quotes/orders are entered into the system. Act as liaison/partner with Sales Service and Customers to meet commitments and resolve issues.

Essential Responsibilities
Key responsibilities include:

• Responsible for driving the overall execution of the GEHC customer quoting /pre-order/order entry processes (meeting customer criteria valid product configuration valid pricing models revisions compliance with international and local trade rules and requirements). May include facilitating customer and opportunity creation in customer/order tracking databases.

• Implement quoting processes to facilitate and support the integration of new products and businesses.

• Act as key contact and liaison for internal (Sales Service Marketing Finance Engineering Logistics etc.) and corresponding external customers (direct and/or dealers) to ensure on time high quality quote processing/order fulfillment contemporary processing of customer related work and customer satisfaction.

• Work closely with field sales and service marketing commercial operations finance/pricing analysts to resolve technical and process-related issues.

• Proactively resolve and escalate issues across functions regarding contract requirements promotions new product releases to meet customer commitments and GEHC orders targets.

• Ensure all raised quality and customer complaint issues are handled through the proper quality processes and channels.

• Effectively manage and prioritize various projects with minimal supervision.

Qualifications/Requirements

• High School diploma/GED and at least 1 year of experience in customer service or field support operations

• Proficiency in computer skills in Microsoft Office Suite products

• Ability to communicate using English.

• Strong focus on customer care and satisfaction

• Demonstrated ability to work under pressure and to meet deadlines and commitments.

Preferred Qualifications:

• Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team takes initiative to make things happen identifies what needs to be done and does it.

• Excellent interpersonal skills

• strong verbal and written communication skills.

• Excellent organizational project management and time management skills including multi-taking and ability to prioritize and meet deadlines follow up and attention to detail.

• Adaptable to multiple requests and daily changes.

• Ability to interact effectively with all levels of a matrix organization both internally and with external customers.

• Dependable: Being reliable responsible dedicated committed and fulfilling obligations

• Adaptable/Flexible: Being open to change (positive or negative) in response to new information different or unexpected circumstances and/or to work in ambiguous situations in a high paced environment with changing needs.

• High Integrity: Accepting and adhering to high ethical moral and personal values in decisions communications actions and when dealing with others.

• Experience with quotation and order entry systems tools (such as Cobra eOM Oracle Cognos etc.)

• Basic understanding of ITO & OTR processes

• Basic understanding of technical/medical equipment and services preferred knowledge in applicable specific GE Healthcare care areas desired

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.