Senior Developer Operations

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

About the role:

Sun Life has an immediate requirement for a Senior Developer undertheContact Centre Innovation and Operations team(CCIO).

This team is responsible for solution design solution delivery and application this role you will be responsible for designing developing and maintaining contact center solutions using Amazon Connect and related AWS services. You will work closely with stakeholders to understand business requirements and translate them into efficient scalable and user-friendly Contact Center applications.

What will you do:

• Design document and implement contact flows IVR systems and routing strategies using Amazon Connect
• Develop custom Lambda functions to extend Amazon Connect capabilities
• Integrate Amazon Connect with other AWS services such as DynamoDB S3 and API Gateway
• Extend GenAI capabilities and patterns to contact centre business unit
• Implement and configure Amazon Connect Chat and other omnichannel features
• Develop and integrate custom CRM solutions with Amazon Connect
• Optimize contact center performance and ensure high availability
• Troubleshoot issues and provide technical support for Amazon Connect implementations provide on call support within a rotation schedule
• Stay up to date with the latest Amazon Connect features and best practices

What you need to succeed:

• Bachelors degree in computer science Information Technology or related field
• 3 years of experience developing solutions with Amazon Connect and AWS services
• Strong proficiency in at least one programming language (e.g. Python Java)
• Experience with AWS Lambda API Gateway and other relevant AWS services
• Familiarity with contact center technologies and IVR systems
• Knowledge of web technologies (HTML CSS JavaScript) and RESTful APIs
• AWS Certified Solutions Architect or Developer certification (preferred)
• Excellent problem-solving and analytical skills
• Strong communication and collaboration abilities

Preferred skills:

• Knowledge of Amazon Polly for text-to-speech applications
• Familiarity with Amazon Transcribe for speech-to-text functionality
• Experience with Amazon Connect Wisdom and Contact Lens
• Understanding of telephony concepts and VoIP technologies

Whats in it for you:

• Were honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health mental physical and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization you and your leader use business and Client need to choose where you work at home or in the office

As a condition of the role the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment in accordance with Sun Lifes policies and practices

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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