(Auraria) Operations Coordinator
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Job Location:
Denver, CO - USA
Monthly Salary:
$ 4000 - 4166
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Department Information
Who we are: Welcome to theAurariaCampus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver Metropolitan State University of Denver and the University of Colorado Denver. Learn more about us through this link: The Auraria Campus
Auraria employees enjoy an excellent benefits package which includes paid vacation holidays and sick leave multiple medical dental and vision options discounted RTD Eco-Pass BenefitHub and outstanding retirement plan. Learn more through this link:Non-Classified Benefits Package.
So if youre interested in a great job working alongside great people this may be the opportunity for which youve been waiting for.Description of Job
Job Summary: The Operations Coordinator plays a key operational role within the Parking & Transportation Services department. This position is responsible for overseeing day-to-day shift operations supervising assigned staff and ensuring compliance with parking regulations and customer service standards. The Operations Coordinator works collaboratively with the Assistant Director and Senior Operations Coordinator to maintain operational efficiency and support departmental processes.
Essential Job Functions: Staff Supervision & Training: - Directly supervise Parking & Transportation Specialist and student employees.
- Provide onboarding training and ongoing coaching to ensure staff adhere to policies and perform consistently.
- Maintain training documentation and assist staff in understanding operational procedures and service expectations.
- Manage daily shift operations including staff scheduling task coordination dispatch support ride-alongs with drivers scheduling and issue resolution.
- Support staff in responding to customer inquiries field incidents and operational challenges.
- Provide additional support and leadership to staff during high-traffic periods and special events. This includes but is not limited to provide customer service to guests direct traffic and troubleshoot system malfunction and outages.
- Oversee in-shift operations of fleet and equipment use including completing pre-trip and post-trip inspections reporting maintenance needs and ensuring staff have necessary tools and equipment.
- Assist with minor troubleshooting of devices and vehicles as needed.
- Patrol campus to enforce parking regulations and policies and issues citations as appropriate.
- Assist with special event parking operations execution under the direction of the Assistant Director and Senior Operations Coordinator. This may include supporting signage staffing customer service and traffic control tasks.
- Support the processes related to on-the-ground customer support including but not limited to Campus Accessibility Shuttle operations incidents and accidents customer confrontations assistance with vehicle issues (e.g. flat tires jump starts) and ensures all interactions are documented appropriately.
- Collaborate with the Assistant Director for escalation and resolution of complex or unresolved issues.
- Complete assigned digital citation reconciliation and ensure timely and accurate execution under the guidance of departmental leadership.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Minimum Qualifications: - Valid unencumbered Colorado drivers license.
- High School Diploma or GED.
- One (1) year of supervisory experience in operations transportation parking service or a related field.
- One (1) year of experience training and coaching staff in a customer-facing environment.
- One (1) year of operational management experience in operations transportation parking services or a related field.
- One (1) year of experience with cash handling and financial accountability protocols.
Preferred Qualifications: - Proficiency in Microsoft Office Suite (Excel Word Outlook).
Conditions of Employment: - Must maintain a valid unencumbered drivers license.
- Please note that if offered employment candidates will be required to furnish a copy of the motor vehicle report (MVR)as part of the background check process.
- Must be able to frequently lift up to 25 pounds.
- Must be able to occasionally lift up to 50 pounds.
Supplemental Information
Colorado Partnership for Quality Jobs and Services Act information
After careful review of this position and the duties that it performs it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a Not Covered position it does not fall in the category of employees that are eligible for representation by COWINS also known as the union. To learn more about this designation please visit this link:
Applicant Checklist & Minimum Qualifications
E-mail Address
All correspondence regarding your status in the selection/examination process will be conducted by email.
Minimum Qualifications
Your application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application draw correlations to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isnt detailed in your application.
*Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk0.75 FTE9 mos credit; 20 hrs/wk0.5 FTE6 mos credit; 10 hrs/wk0.25 FTE3 mos credit.)*
Commitment to Equity Diversity and Inclusion
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
Auraria Higher Education Center (AHEC) is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to Nicole Yanez at
Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
