Company Overview: BioMatrix is a nationwide independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey staying focused on optimal clinical outcomes. At the heart of our Inclusion Diversity Equity & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyones contributions are acknowledged and celebrated. Our goal is to draw in develop engage and retain talented high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients employees and partners. Location: Las Vegas NV.
The Associate Director Pharmacy Operations will work alongside cross-functional leaders to strategically support team and services through growth opportunities and perform additional pharmacy operation and patient-related service responsibilities as assigned by leadership. The Associate Director ensures pharmacy operations and services provided are done so in compliance with all legal regulatory and policy parameters as well as in cooperation with all other necessary teams and departments.
This position working under the oversight of Pharmacy Services senior leadership will be responsible for a specialty and infusion pharmacy operation that supports various patient and provider-facing services and therapeutic categories. This role will provide daily oversight to referral reimbursement clinical and pharmacy team members onsite while working in collaboration with other pharmacy locations and Biomatrix Centers of Excellence (CoE) teams that support referral services for all therapies that may engage with the pharmacy location.
This position has a strong understanding of all steps within the referral management clinical coordination prescription delivery and refill management processes for multiples lines of specialty and infusion-based therapies overseeing key operational performance metrics at the site level. This individual will support team people and talent development within a given pharmacy location where services are provided and in collaboration with other pharmacy dispensing sites and cross-functional teams within the organization. This Associate Director may also serve as a point of contact for Sales team members to ensure team is prepared to support new referral source and volume growth while meeting the needs of our patient community.
This individual will also be licensed in the state location and will be registered with the Board of Pharmacy for applicable states where the pharmacy serves patients as needed. The Associate Director Pharmacy Operations will assist with the daily operations of pharmacy staff and will primarily oversee those team members responsible for prescription processing clinical assessment drug utilization review prescription verification product labeling and fulfillment in addition to operations and patient-related service responsibilities as assigned by leadership. |
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QUALIFICATION REQUIREMENTS |
- Bachelors degree in pharmacy; Masters PharmD or post-graduate clinical education preferred but not required
- 2-4 years experience in specialty and/or infusion pharmacy operations leadership and oversight
- 2-4 years experience in overseeing pharmacy operational workflow providing high-touch patient service and coordination of care activities such as reimbursement/benefit investigation financial support and clinical assessment with data collection efforts
- 1-3 years experience in team and talent development development of operational workforce resource plans and management of plans to meet operational work metrics
- Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction
- Experience in working alongside field-based sales and patient support team members to deliver on services in a manner that upholds sales strategy and service commitments
- Experience in specialty and/or infusion product reimbursement and payer landscape including medical and PBM billing practices
- Experience in organizing team and resources to meet overall business and/or segment objectives and outcomes
- Willing to travel up to 25% of the time for business purposes; primarily to pharmacy operational locations and when necessary to attend meetings conferences seminars etc.
|
QUALIFICATIONS PREFERRED |
- Experience and knowledge of accreditation requirements and process for specialty and/or infusion pharmacies
- General understanding of pharmacy and medical reimbursement concepts and applicability to prescription profitability
- General understanding of pharmacy inventory management and reconciliation processes
- General understanding of wholesaler supplier and distributor relationships contractual agreements and necessary processes to product access in a pharmacy environment
- Experience and knowledge of 340B program requirements practices and reporting needs for contracted healthcare institutions and participating entities
|
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES |
- Oversees pharmacy team members responsible for day-to-day operations of pharmacy location(s) with teams supporting various specialty and infusion therapy services including but not limited to: patient and provider facing communication services prescription fulfillment order shipping practices clinical assessment and data collection inventory and refill management.
- Sets operational site team and individual goals and objectives aligned to business strategy and financials with support from Pharmacy operational leadership.
- Creates environment for and supports team/people development education and advancement.
- Adopts culture focused on team communication transparency cross-functional collaboration goal management outcomes monitoring celebrate our successes and provides hands-on support to overcome obstacles or mitigate risks.
- Measures agreed upon key performance indicatorsand best practicesfor service offerings and teams aligned to service delivery from referral intake to shipment and patient follow-up.
- Provides oversight and supervision for pharmacy personnel to ensure safe and effective pharmacy operations.
- Works collaboratively with other operational functional department leaders to support end to end patient care effectively and efficiently.
- Assists Pharmacy leadership in Performance Improvement/Quality Management Committee Clinical Oversight committee related requirements i.e. data gathering report generation corrective actions etc.
- Maintains necessary and thoughtful communications to the pharmacy operations team delivering information supplied by leadership with impact to people process and technology updates within a given location.
- Directs coordinates and evaluates pharmacy staff and carries out supervisory responsibilities in accordance with the organizations polices and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; succession planning; rewarding and disciplining employees; addressing complaints and resolving problems.
- Has strong understanding of prescription volume data and ability to effectively navigate resources to meet volume expectations and needs. Supports effective communication of these needs to the team to achieve daily weekly monthly & quarterly goals.
- Serves as Pharmacist-In-Charge (PIC) and/or effectively oversees PIC for given location with required licensure in good-standing.
- Oversees and/or supports Pharmacist and clinical duties as needed for patient management including but not limited to clinical assessment documentation and counseling services inventory management (ordering receipt invoice reviews/approvals reconciliation and audits) performing PV1 PV2 and participating in RPh on-call rotational support as needed or scheduled.
- Oversee all scheduling of department technicians and Pharmacists eitherdirectly or through a qualified individual with responsibility for policy implementation patient satisfaction and performance improvement.
- Sets the tone for the pharmacy operations develops and supports BioMatrix culture in the work environment and ensures there is opportunity for team professional development.
- Work with necessary team members to ensure deliveries have been made appropriately and timely.
- Assists in the evaluation and support for patient issues which may arise due to the psychological social and economic aspects of therapies.
- Supports and provides necessary data to meet state contractual and/or accreditation reporting requirements (i.e. payor contracts URAC ACHC PMPs etc.)
- Maintains Out-of-State non-resident pharmacy licenses (non-resident DEA Controlled Substance Sterile compounding etc.) as required or specified for a certain BioMatrix pharmacy operation
- Serves as a point of contact and collaborates with Sales leadership Regional Care Coordination team Pharma Relations and Managed Markets Payer Sales resources as needed to deliver on committed service metrics.
- Works effectively with human resources to monitor staffing/workforce needs recruitment efforts team performance and employee relations scenario management with support from Pharmacy Services operations leadership.
- Facilitates compliance withstate and federal regulations accrediting body standards and corporate policies and standards of performance.
- Complies with the regulatory guidelines of the State Board of Pharmacy FDA DEA Department of Health & Human Services Medicare and OSHA.
- Serves as a member on the performance improvement team up to 10% of their time.
- Promotes team building and provides both positive feedback and constructive criticism to improve productivity and accountability.
- Reinforces ALL policies and procedures.
|
NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES |
- Participation in membership in professional societies and organizations.
- Ability to prioritize and handle multiple tasks and projects concurrently.
- Must have scheduling flexibility and be able to work overtime and on-call coverage.
- Overnight travel on occasion by car airplane and train.
- Careful attention to detail.
- Performs related duties as requested.
- Participates in quality assurance activities and audits as directed.
|
KNOWLEDEGE SKILLS AND ABILITIES REQUIREMENTS |
- Knowledge of the principles and practices involved in compounding and/or dispensing of prescriptions.
- Knowledge of pharmacy drug narcotic and related laws and regulations of the state board of pharmacy and respective prescription monitoring programs along with federal laws and accreditation standards
- Knowledge of pharmaceuticals drugs narcotics and poisons.
- Knowledge of the calculation of doses and the preparation and use of percentage and stock solutions.
- Knowledge of the basic sciences underlying pharmacy such as chemistry biology and physics.
- Knowledge of the processes involved in pharmaceutical preparations.
- Knowledge of stock control and related record keeping.
- Ability to apply safety and efficiency in the prescribing dispensing administering and use of drugs and related articles for the prevention of illness and the maintenance and management of health.
- Ability to fill prescriptions and prepare official drugs and standard medications.
- Ability to recognize physical chemical and therapeutic incompatibilities.
- Ability to analyze and understand Physicians or other recognized medical personnels oral or written orders involving standard symbols and terminology.
- Ability to apply pharmaceutical laboratory techniques.
- Ability to train and supervise assigned staff.
- Ability to maintain quality infection or safety control standards.
- Ability to actively communicate inspire and motivate all levels of staff.
- Ability to think and act strategically and proactively.
- Ability to maintain accurate records and prepare reports and correspondence related to the work.
- Ability to maintain favorable public relations.
- Ability to organize and coordinate the work of others.
- Ability to set priorities and assign work to other professionals.
- Excellent verbal written and communication skills.
- Excellent group presentation skills.
- Excellent analytical skill.
Communication Skills - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills - Become and remain proficient is all programs necessary for execution.
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PHYSICAL DEMANDS AND WORK ENVIRONMENT |
- This position requires driving to patient homes and other HC facilities walking sitting standing kneeling or stooping.
- This position requires the use of hands to finger handle or feel objects and the ability to reach with hands and arms.
- This position requires constant talking and hearing.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- This position must occasionally lift and/or move up to 20 pounds
- Required to move/lift physical hardware.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process please contact the BioMatrix People & Culture team ator 954.385.7322 x 1425. While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. |
OTHER |
- Will participate in legal and ethical compliance training each year.
- Will consistently behave in compliance with the BioMatrix LLCs legal and ethical policies and procedures.
- Will abide by the policies of BioMatrix LLC as set forth in the Compliance Manual.
- Will not participate in any conduct considered to be unethical or illegal.
EXPECTATION FOR ALL EMPLOYEES Supports the organizations mission vision and values by exhibiting the following behaviors: integrity dedication compassion enrichment and enthusiasm places patients first is all-in with stacked-hands and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organizations services (may include: visitors patients employees or others).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. |
Company Overview:BioMatrix is a nationwide independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them st...
Company Overview: BioMatrix is a nationwide independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey staying focused on optimal clinical outcomes. At the heart of our Inclusion Diversity Equity & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyones contributions are acknowledged and celebrated. Our goal is to draw in develop engage and retain talented high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients employees and partners. Location: Las Vegas NV.
The Associate Director Pharmacy Operations will work alongside cross-functional leaders to strategically support team and services through growth opportunities and perform additional pharmacy operation and patient-related service responsibilities as assigned by leadership. The Associate Director ensures pharmacy operations and services provided are done so in compliance with all legal regulatory and policy parameters as well as in cooperation with all other necessary teams and departments.
This position working under the oversight of Pharmacy Services senior leadership will be responsible for a specialty and infusion pharmacy operation that supports various patient and provider-facing services and therapeutic categories. This role will provide daily oversight to referral reimbursement clinical and pharmacy team members onsite while working in collaboration with other pharmacy locations and Biomatrix Centers of Excellence (CoE) teams that support referral services for all therapies that may engage with the pharmacy location.
This position has a strong understanding of all steps within the referral management clinical coordination prescription delivery and refill management processes for multiples lines of specialty and infusion-based therapies overseeing key operational performance metrics at the site level. This individual will support team people and talent development within a given pharmacy location where services are provided and in collaboration with other pharmacy dispensing sites and cross-functional teams within the organization. This Associate Director may also serve as a point of contact for Sales team members to ensure team is prepared to support new referral source and volume growth while meeting the needs of our patient community.
This individual will also be licensed in the state location and will be registered with the Board of Pharmacy for applicable states where the pharmacy serves patients as needed. The Associate Director Pharmacy Operations will assist with the daily operations of pharmacy staff and will primarily oversee those team members responsible for prescription processing clinical assessment drug utilization review prescription verification product labeling and fulfillment in addition to operations and patient-related service responsibilities as assigned by leadership. |
|
|
QUALIFICATION REQUIREMENTS |
- Bachelors degree in pharmacy; Masters PharmD or post-graduate clinical education preferred but not required
- 2-4 years experience in specialty and/or infusion pharmacy operations leadership and oversight
- 2-4 years experience in overseeing pharmacy operational workflow providing high-touch patient service and coordination of care activities such as reimbursement/benefit investigation financial support and clinical assessment with data collection efforts
- 1-3 years experience in team and talent development development of operational workforce resource plans and management of plans to meet operational work metrics
- Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction
- Experience in working alongside field-based sales and patient support team members to deliver on services in a manner that upholds sales strategy and service commitments
- Experience in specialty and/or infusion product reimbursement and payer landscape including medical and PBM billing practices
- Experience in organizing team and resources to meet overall business and/or segment objectives and outcomes
- Willing to travel up to 25% of the time for business purposes; primarily to pharmacy operational locations and when necessary to attend meetings conferences seminars etc.
|
QUALIFICATIONS PREFERRED |
- Experience and knowledge of accreditation requirements and process for specialty and/or infusion pharmacies
- General understanding of pharmacy and medical reimbursement concepts and applicability to prescription profitability
- General understanding of pharmacy inventory management and reconciliation processes
- General understanding of wholesaler supplier and distributor relationships contractual agreements and necessary processes to product access in a pharmacy environment
- Experience and knowledge of 340B program requirements practices and reporting needs for contracted healthcare institutions and participating entities
|
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES |
- Oversees pharmacy team members responsible for day-to-day operations of pharmacy location(s) with teams supporting various specialty and infusion therapy services including but not limited to: patient and provider facing communication services prescription fulfillment order shipping practices clinical assessment and data collection inventory and refill management.
- Sets operational site team and individual goals and objectives aligned to business strategy and financials with support from Pharmacy operational leadership.
- Creates environment for and supports team/people development education and advancement.
- Adopts culture focused on team communication transparency cross-functional collaboration goal management outcomes monitoring celebrate our successes and provides hands-on support to overcome obstacles or mitigate risks.
- Measures agreed upon key performance indicatorsand best practicesfor service offerings and teams aligned to service delivery from referral intake to shipment and patient follow-up.
- Provides oversight and supervision for pharmacy personnel to ensure safe and effective pharmacy operations.
- Works collaboratively with other operational functional department leaders to support end to end patient care effectively and efficiently.
- Assists Pharmacy leadership in Performance Improvement/Quality Management Committee Clinical Oversight committee related requirements i.e. data gathering report generation corrective actions etc.
- Maintains necessary and thoughtful communications to the pharmacy operations team delivering information supplied by leadership with impact to people process and technology updates within a given location.
- Directs coordinates and evaluates pharmacy staff and carries out supervisory responsibilities in accordance with the organizations polices and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; succession planning; rewarding and disciplining employees; addressing complaints and resolving problems.
- Has strong understanding of prescription volume data and ability to effectively navigate resources to meet volume expectations and needs. Supports effective communication of these needs to the team to achieve daily weekly monthly & quarterly goals.
- Serves as Pharmacist-In-Charge (PIC) and/or effectively oversees PIC for given location with required licensure in good-standing.
- Oversees and/or supports Pharmacist and clinical duties as needed for patient management including but not limited to clinical assessment documentation and counseling services inventory management (ordering receipt invoice reviews/approvals reconciliation and audits) performing PV1 PV2 and participating in RPh on-call rotational support as needed or scheduled.
- Oversee all scheduling of department technicians and Pharmacists eitherdirectly or through a qualified individual with responsibility for policy implementation patient satisfaction and performance improvement.
- Sets the tone for the pharmacy operations develops and supports BioMatrix culture in the work environment and ensures there is opportunity for team professional development.
- Work with necessary team members to ensure deliveries have been made appropriately and timely.
- Assists in the evaluation and support for patient issues which may arise due to the psychological social and economic aspects of therapies.
- Supports and provides necessary data to meet state contractual and/or accreditation reporting requirements (i.e. payor contracts URAC ACHC PMPs etc.)
- Maintains Out-of-State non-resident pharmacy licenses (non-resident DEA Controlled Substance Sterile compounding etc.) as required or specified for a certain BioMatrix pharmacy operation
- Serves as a point of contact and collaborates with Sales leadership Regional Care Coordination team Pharma Relations and Managed Markets Payer Sales resources as needed to deliver on committed service metrics.
- Works effectively with human resources to monitor staffing/workforce needs recruitment efforts team performance and employee relations scenario management with support from Pharmacy Services operations leadership.
- Facilitates compliance withstate and federal regulations accrediting body standards and corporate policies and standards of performance.
- Complies with the regulatory guidelines of the State Board of Pharmacy FDA DEA Department of Health & Human Services Medicare and OSHA.
- Serves as a member on the performance improvement team up to 10% of their time.
- Promotes team building and provides both positive feedback and constructive criticism to improve productivity and accountability.
- Reinforces ALL policies and procedures.
|
NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES |
- Participation in membership in professional societies and organizations.
- Ability to prioritize and handle multiple tasks and projects concurrently.
- Must have scheduling flexibility and be able to work overtime and on-call coverage.
- Overnight travel on occasion by car airplane and train.
- Careful attention to detail.
- Performs related duties as requested.
- Participates in quality assurance activities and audits as directed.
|
KNOWLEDEGE SKILLS AND ABILITIES REQUIREMENTS |
- Knowledge of the principles and practices involved in compounding and/or dispensing of prescriptions.
- Knowledge of pharmacy drug narcotic and related laws and regulations of the state board of pharmacy and respective prescription monitoring programs along with federal laws and accreditation standards
- Knowledge of pharmaceuticals drugs narcotics and poisons.
- Knowledge of the calculation of doses and the preparation and use of percentage and stock solutions.
- Knowledge of the basic sciences underlying pharmacy such as chemistry biology and physics.
- Knowledge of the processes involved in pharmaceutical preparations.
- Knowledge of stock control and related record keeping.
- Ability to apply safety and efficiency in the prescribing dispensing administering and use of drugs and related articles for the prevention of illness and the maintenance and management of health.
- Ability to fill prescriptions and prepare official drugs and standard medications.
- Ability to recognize physical chemical and therapeutic incompatibilities.
- Ability to analyze and understand Physicians or other recognized medical personnels oral or written orders involving standard symbols and terminology.
- Ability to apply pharmaceutical laboratory techniques.
- Ability to train and supervise assigned staff.
- Ability to maintain quality infection or safety control standards.
- Ability to actively communicate inspire and motivate all levels of staff.
- Ability to think and act strategically and proactively.
- Ability to maintain accurate records and prepare reports and correspondence related to the work.
- Ability to maintain favorable public relations.
- Ability to organize and coordinate the work of others.
- Ability to set priorities and assign work to other professionals.
- Excellent verbal written and communication skills.
- Excellent group presentation skills.
- Excellent analytical skill.
Communication Skills - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills - Become and remain proficient is all programs necessary for execution.
|
PHYSICAL DEMANDS AND WORK ENVIRONMENT |
- This position requires driving to patient homes and other HC facilities walking sitting standing kneeling or stooping.
- This position requires the use of hands to finger handle or feel objects and the ability to reach with hands and arms.
- This position requires constant talking and hearing.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- This position must occasionally lift and/or move up to 20 pounds
- Required to move/lift physical hardware.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process please contact the BioMatrix People & Culture team ator 954.385.7322 x 1425. While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. |
OTHER |
- Will participate in legal and ethical compliance training each year.
- Will consistently behave in compliance with the BioMatrix LLCs legal and ethical policies and procedures.
- Will abide by the policies of BioMatrix LLC as set forth in the Compliance Manual.
- Will not participate in any conduct considered to be unethical or illegal.
EXPECTATION FOR ALL EMPLOYEES Supports the organizations mission vision and values by exhibiting the following behaviors: integrity dedication compassion enrichment and enthusiasm places patients first is all-in with stacked-hands and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organizations services (may include: visitors patients employees or others).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. |
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Job Location:
Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
