Service Manager-Heavy Duty Truck Dealership

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Interstate Truck Center - Stockton is seeking an experienced and motivated Service Manager to lead our heavy duty truck dealership service department. Based in Stockton CA this position offers a competitive annual salary of $72000.00 paid semi-monthly plus quarterly bonus. The ideal candidate will oversee daily service operations ensuring exceptional customer satisfaction efficient workflow and high-quality service delivery.

Responsibilities

• Manage and coordinate the service departments daily activities and workflow
• Lead train and develop service technicians and staff to meet performance goals
• Ensure timely and accurate communication with customers regarding repairs and service updates
• Monitor and maintain high standards of service quality and safety compliance
• Prepare and manage service budgets cost controls and department reporting
• Collaborate with parts and sales departments to maximize overall dealership performance
• Address and resolve customer concerns with professionalism and efficiency

Requirements

• Proven 3 years experience within the last 5 years in service management within the heavy duty truck or automotive industry
• Strong leadership and team management skills
• Must have experience managing/directing 15 plus employees (Technicians/Service Writers/Warranty/Clerical)
• Excellent communication and customer service abilities
• Knowledge of heavy duty truck service operations repair procedures and industry standards
• Ability to work in a fast-paced environment and handle multiple priorities
• Proficient with service management software and Microsoft Office Suite
• Must be able to implement and manage work schedules
• Manage financial/accounting aspects of Service Department
• Ensure timely completion of service repair orders
• Experience with CNG or alternative fuels a plus
• Customer Service oriented mindset
• Valid California drivers license and clean driving record

Benefits

• Competitive salary of $72000.00 per year paid semi-monthly plus quarterly bonus to be discussed if chosen for an interview
• Health dental and vision insurance options
• 401(k) retirement plan with company match
• Paid time off and holidays

About the Company

Interstate Truck Center - Stockton is a leading heavy duty truck dealership dedicated to providing exceptional service and products to our customers. With a commitment to quality integrity and customer satisfaction we pride ourselves on being a trusted partner in the trucking industry. Join our team and contribute to our continued growth and success in the Stockton CA area.