Account Manager (mfd)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Bella & Bona is a venture-capital-backed food-tech company offering a workplace food program that employees enjoy every day.
We work closely with our B2B customers to deliver a smooth reliable and high-quality lunch experience for their teams. To support our growing customer base we are looking for an Account Manager who enjoys building long-term client relationships and coordinating internally to deliver excellent service.
We work closely with our B2B customers to deliver a smooth reliable and high-quality lunch experience for their teams. To support our growing customer base we are looking for an Account Manager who enjoys building long-term client relationships and coordinating internally to deliver excellent service.
Your mission
As an Account Manager you will be the main point of contact for a portfolio of B2B customers. Your focus will be on maintaining strong relationships with key client stakeholders (Champions) ensuring day-to-day operational excellence and identifying opportunities to grow existing accounts.
You will work closely with multiple internal teams (Sales Operations Logistics Finance Marketing and Customer Support) to ensure customer needs are clearly understood and effectively addressed.
Your Responsibilities
Customer Relationship Management
Account Operations & Internal Coordination
Growth & Upselling
Cross-functional Alignment
Commercial & Marketing Support
You will work closely with multiple internal teams (Sales Operations Logistics Finance Marketing and Customer Support) to ensure customer needs are clearly understood and effectively addressed.
Your Responsibilities
Customer Relationship Management
- Act as the primary contact for B2B customers handling day-to-day communication via email calls and in-person meetings
- Build and maintain strong relationships with customer champions through regular feedback sessions and on-site visits
- Support contract adjustments and account configuration in the admin panel
Account Operations & Internal Coordination
- Orchestrate customer requests and feedback internally across departments (Operations Logistics Finance Tech Customer Support)
- Ensure internal teams have all relevant information needed to serve customers effectively
- Manage premium account support for selected key customers
- Coordinate invoice-related topics: clarifications adjustments and communication between customers and the invoicing team
Growth & Upselling
- Identify upsell opportunities within existing accounts (e.g. additional delivery days increased allowance new locations)
- Drive upsell initiatives in collaboration with Sales and City Managers
- Encourage and track customer referrals
Cross-functional Alignment
- Weekly alignment with Berlin & Munich City Managers on contracts sales numbers and operational insights
- Regular in-person visits to kitchens to stay close to daily operations
- Daily coordination with Logistics Managers on delivery feedback and slot adjustments
- Weekly alignment with Customer Support (B2C) on end-user communication and service feedback
Commercial & Marketing Support
- Support and close upsell deals including demos negotiations contract setup and onboarding
- Own selected marketing initiatives for existing customers (e.g. B2C reactivation campaigns) and monitor performance
Your profile
- Experience in Account Management Customer Success or a comparable B2B-facing role
- Strong relationship-building and communication skills
- Structured reliable and hands-on working style
- Comfortable coordinating multiple stakeholders and departments
- Commercial mindset with the ability to identify and drive upsell opportunities
- Confident working with contracts invoices and operational topics
- Fluent in German and English
Why us
- Opportunity to join one of the most promising Food-Tech companies in Germany.
- Get exposure to a fast-growing start-up environment.
- Daily lunch allowance with delicious and healthy food.
- Join a fun and dynamic work environment.
- Full responsibility from day 1 and frequent communication and collaboration with all departments of the company.
Bella & Bonas Team Culture
- Mission-driven and long-term oriented: we focus on building a sustainable company with a clear purpose while continuously improving how we work and deliver value
- Strong sense of teamwork: we collaborate across teams and locations support each other and take shared responsibility for our results
- Open proactive and respectful communication: we value clarity ownership and a solution-oriented approach in our daily work
- Reliable and committed working style: we take pride in delivering high-quality results in a dynamic environment while maintaining a positive team culture
- Continuous learning and improvement mindset: we encourage curiosity adaptability and personal growth through hands-on learning and feedback
- Customer-centric approach: our mission is to use technology and operational excellence to provide office teams with healthy delicious and convenient meals
Required Experience:
Manager
Key Skills
- Children Activity
- Customer Service
- B2C
- Ale
- JavaScript
- Asic
About Company
With our corporate benefits program, you and your team can order daily healthy food for your office lunch. Delivered directly from our kitchens to your office
