About the Role:

Grade Level (for internal use):

The Role: Relationship Manager

Relationship Manager (RM) is a senior level position who leverages knowledge of the commodity markets and energy industry to grow our bank of business in the region. RMs role is to develop relationships with our strategic clients who are key industry influencers big energy conglomerates financial institutions ministries and government agencies think tanks policy makers etc.

The RM will leverage his/her understanding of the Clients core business spanning upstream midstream and downstream to help latter realize bottom line benefits from the use of S&P Global Energys (SPE) products.

A good understanding of the client workflows and trusted relationships in place the RM will be the guardian of this relationship orchestrating the deployment of corporate-wide resources (including internal personnel who have specialized skill sets) to provide value to these key is accountable for enhancing our net promoter score and for channelizing the voice of the customer internally.

RM does not carry a direct target but to achieve the milestone needs to work closely with individual account managers to not only retain the current bank but also develop whitespace opportunities. This opening is for a RM role for our Japan territory and the RM will be based in our Tokyo office. As it will involve working with multiple clients in the industry and with multiple account managers the RM will work closely with the Senior Commercial Director of the Region to map out a growth strategy for the region that includes a SWOT analysis and acquiring new logo opportunities.

As the customer advocate RM must also provide actionable customer feedback that will enhance SPEs products and service to earn client trust and business.

Responsibilities:

Managing Key Account Relationship and Service Level Agreement (SLA)

• Main point of contact/liaison - accountable for the experience the customer has with SPE
• Considers both the big picture as well as the day-to-day when managing the account
• Develops and builds meaningful and lasting relationships with key and influential contacts
• Effectively navigates around client organizations and leverages internal cross functional resources to create value
• Continuous investigative and collaborative contact with customers to gather strategic information about their business understands their issues uncovers unrecognized problems providing solutions to them
• As owner of the SLA co-ordinates with all other functions and third parties to help ensure service levels and value add offerings are attained and customer needs are met
• Acts as a broker of capabilities or services for client advocates internally and facilitates the involvement of various SPEs functions (sales content client services products commodity specialists and marketing) to achieve common goals for the client and for SPE
• Understands the client usage of product/services and help define potential use cases or enhancements of new products to benefit client
• Monitors and reports on the health of SPEs relationship with the Client.

Lead Generation - Driving Increased Usage and Adoption of New Services

• Plays an instrumental role in the sales cycle by researching customer business identifying and qualifying leads involving sales to negotiate and close opportunities
• Promotes non-benchmark services and identifies new product development needs by working across functions within the customer organization to understand their needs
• Contribute relevant input to product launch SPEs forums conferences and marketing plans
• Seeks out cross and up selling opportunities
• Drives interest in trials and demonstrations participating in their presentation and drive customer buy in for product discussions or testing
• Responds to incremental sales and incoming orders processed via the sales administrator

Retention

• Close collaboration with the sales managers and internal stakeholders
• Prevents cancellations and mitigates risk by ensuring existing clients continue to derive value from SPEs services
• Devise value-add plan for clients with enterprise-wide licenses by working closely with the sales managers client services commodity specialists marketing and content team to drive increased usage and broader adoption.

Reporting

• Communicates potential client and/or market shifts changes or reactions as well as client needs back to appropriate levels
• Monitors and reports on use of SPEs services and usage levels
• Contributes to account Plan and participates in plan implementation
• Works with RMs within the region to drive a uniform customer experience and across regional boundaries to ensure the customer account plan is developed and executed consistently and effectively
• Provides status risk and opportunity competition know how and product development needs
• Updates salesforce
• Monthly activity reporting.

Requirements:

• Degree with minimum 10 years of successful experience managing client relations within major or complex accounts preferably in a trading consulting marketing and/or business development role
• Good understanding of SPEs business and previous user of SPEs services is a bonus
• Excellent business communication and presentation (verbal/ written) skills in Japanese and English
• Is able to distill summarize interpret and communicate information to facilitate its usefulness
• Proven leadership in managing multi-national global and/or strategic accounts multi-cultural awareness and regional experience is preferred
• Superior customer relationship management skills proven ability to develop multiple level of relationships within an account of a strategic nature
• Competent at creating and identifying needs using consultative sales techniques is a must
• Very strong planning and organizational skills able to prioritize
• Competent with systems (Oracle Salesforce CRM Word Excel PowerPoint)
• Frequent travelling required around the region at least once or twice a month

About S&P Global Energy
At S&P Global Energy our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value.

Were a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition S&P Global Energys coverage includes oil and gas power chemicals metals agriculture and shipping.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.

For more information visit S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

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Required Experience:

Director