Senior Analyst, Application Development and Maintenance ServiceNow ITOM and CMDB

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development delivery and operation of computing and information services. This function anticipates plans and delivers Information Technology solutions and strategies that enable operations and drive business value.

ServiceNow Data (CMDB & Discovery) Administrator/Developer Role: Pivotal role in overseeing the Configuration Management Database (CMDB) and Discovery processes within the ServiceNow platform. This position is integral to the Application Development & Maintenance team with a primary focus on operational tasks alongside data integrity management practices and system enhancements. Operational responsibilities encompass the day-to-day management and optimization of CMDB and Discovery operations to ensure seamless functionality.

Essential Duties and Responsibilities

• Operational Effectiveness: Responsible for completing ServiceNow Data Incidents Defects and Tasks according to established SLAs. Perform daily health checks on CMDD Discovery data including monitoring jobs data loads and mid servers. Resolve errors by implementing permeant corrective actions.
• Integration and Development: Develop and integrate ServiceNow with external systems to enrich CMDB data utilizing REST SOAP APIs and other web services. Focus on automating data import de-customizations and synchronization processes to ensure up-to-date information.
• Continuous Improvement: Recommend and implement enhancements to improve data quality & process efficiency. Support build projects when required.

Qualifications

• 2-4 years of experience with at least 2 years hands on experience in CMDB & Discovery
• BA BS or equivalent experience in related field.
• Working experience on ITSM processes and Cloud (GCP AWS Azure).
• Understanding of service graph connectors various data sources Network Servers Databases ITSM Modules such as Incident Change and Problem
• Working experience with scripting and automation in ServiceNow (JavaScript Unix shell scripting Windows scripting PowerShell Perl Python).
• Working experience with web technologies and APIs (REST SOAP).
• Excellent analytical and problem-solving skills with the ability to generate actionable insights from data.

Certifications/Trainings preferred:

• ServiceNow Fundamentals
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist Discovery
• Configuration Management Database (CMDB) Fundamentals
• ITILv4 Foundations

What is expected of you and others at this level

• Applies working knowledge in the application of concepts principles and technical capabilities to perform varied tasks.
• Works on projects of moderate scope and complexity Identified possible solutions to a variety technical problem and takes action to resolve Applies judgment within defined parameters.
• Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy.

Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.

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