Field Technical Support
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Job Location:
Portsmouth, OH - USA
Monthly Salary:
$ 21 - 28
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Title: Field Technical Support
Our Department: Trimble B2W
Company Profile
Headquartered in downtown Portsmouth New Hampshire B2W Software empowers and inspires heavy civil construction companies to win more work and complete it more profitably. The companys ONE Platform connects resources workflows and data and includes advanced unified elements to manage estimating scheduling field tracking equipment maintenance data capture and business intelligence.
Job Description
We are seeking a highly competent individual to join us as a Technical Support Engineer. Youll work with clients of all ability levels solving technical problems and answering questions on how to use the software. Trimble B2W is looking for people like you to join our highly skilled and talented group. Support will be given through phone e-mail and screen sharing sessions. The ideal candidate will have exceptional presentation and problem-solving skills a strong phone presence poise in challenging situations and the energy and ambition to take ownership of every customer interaction.
Primary Responsibilities
Provide telephone and Internet support to customers with questions or issues related to configuration/setup product functionality performance and hosted software services.
Troubleshoot and solve technical issues including system performance permissions data inconsistency and application errors.
Assist customers with software upgrades migration and transformation.
Monitors tracks and documents customer support calls and activities in the CRM system.
Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers.
Assist other departments with technical issues.
Participates in monthly meetings with management in regard to departmental improvements
Maintains a well-organized case list and adheres to documentation rules for every client interaction
Owns every issue they touch researching difficult issues and appropriately handling escalations as needed
Stays alert to trends patterns or sensitive issues and communicates them to the team
Effectively document issues/feedback from customers for use by Development in research and resolution of defects.
Qualifications & Requirements
College degree in a field suitable to the role
Experience working in similar role and environment
Solid knowledge of relational database concepts
Highly motivated self-educator
Natural troubleshooting instincts
Telephone support experience and/or a background in technical training
Expertise with Microsoft Windows desktop and server operating systems including experience with Microsoft networking
Expertise with Google products
Excellent verbal written and problem-solving skills
Strong communication and interpersonal skills that demonstrate the ability to interact effectively with a wide variety of personalities both inside and outside of the company
Ability to understand customer concerns to take ownership of those concerns and utilize the necessary resources to resolve those concerns
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Hiring Range
$21.59$28.65Pay Rate Type
HourlyBonus Eligible
NoCommission Eligible
No
Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
If you need assistance or would like to request an accommodation in connection with the application process please contact
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. ... View more
