New Product and Partners Field Applications Scientist

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

The Details...

As an NPI and Partners FAS at Oxford Nanopore Technologies you will be working within a cross-functional team to provide high-quality technical expertise and representation for our developer evaluation and closed early access projects with a view to optimize our new product testing and iteration process

The successful candidate will collaborate closely with customers prospective clients key opinion leaders (KOLs) external partners in the clinical and applied field to provide technical support for all products in early access and early commercializing phases.

This role requires adept troubleshooting excellent verbal and written communication effective time-management situational awareness poise under pressure and the ability to work collaboratively. You will be expected to build and maintain strong relationships with customers and colleagues in Services Global Support Product Management Engineering Sales Marketing and Regulatory and Quality Control.

The responsibilities include but are not limited to:

Managing developer evaluations and early access customer and partners relationships from a technical perspective

Coordinate manage and deliver training demonstrations and solution evaluations with external partners and beta sites

Working with customers in their labs to run the new workflows end-to-end so as to gather good quality feedback on product performance usability etc

Provide direct technical support to customers and partners during early access phases including assistance with setup optimization workflow implementation validation and data analysis. Collaborate with local FAS Translational Applications Sample Tech R&D Applied Bioinformatics Regulatory and Product Management teams as needed.

Establish a communication and visit plan for each assigned customer or partner ensuring regular interaction based on project milestones support requirements and ONT business priorities.

Provide scientific and application feedback to internal teams to improve workflows and support the use of ONT platforms in alignment with business objectives.

Share responsibility for the completion of projects with external partners according to agreed timelines.

Contribute to internal product evaluations experimental design product usability projects and customer-facing documentation.

Providing strategic and competitive feedback to the marketing sales and product development teams

Recording and documenting relevant information from all customer interactions into ONTs CRM

Creating and maintaining dashboards to provide management and colleagues easy access to summary level account/assay performance.

Providing technical consultations onproducts and related applications as part of the regional sales cycle

Participate in conferences seminars and webinars relevant to assigned projects.

Collaborate with Global Support and Technical Enablement teams to develop technical documentation and train global technical services teams .

Perform any other duties within the scope and responsibilities of the position as required.

What Were Looking For...

Youll have a solid background of lab experience with proven knowledge and understanding of genetics molecular biology cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design appropriate sample preparation methodologies (DNA isolation fragmentation etc.) and appropriate data analysis Youll be used to working in a fast-paced multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength and youre able to work effectively both with internal departmentsand internationally and fluency in other languages would be advantageous.

Well expect you to have a PhD in life sciences or equivalent commercial experienceshould be in a support or customer facing role. Youre a confident presenter and comfortable presenting teaching or training other scientists and haveexcellent troubleshooting writing and editing skills. Youre a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. Experience working in a regulated environment would be desirable either clinical or BioPharma and also have a keen eye for project management.

Up to 70% travel is expected as part of this role.

Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual orientation. Every candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.

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DescriptionThe Details...As an NPI and Partners FAS at Oxford Nanopore Technologies you will be working within a cross-functional team to provide high-quality technical expertise and representation for our developer evaluation and closed early access projects with a view to optimize our new product ...