Manager, Vendor Performance & Contract Governance

SUMMARY

The Manager Vendor Performance & Contract Governance is responsible for the development and maintenance of The Vendor Management System and performance activity related to vendor operations efficiency and addition the manager is assisting with supporting governance of the Real Estate Master Services Agreement (REMSA) between BGIS and the Client. Specific responsibilities include but are not limited to vendor performance measurement and management deployment of vendor performance score cards as well as organization and facilitation of the cross-client Supplier Business Review process in collaboration with BGIS centers of excellence in Strategic Sourcing and Vendor Management REMSA governance accountabilities include oversight and management of all contract deliverables and obligations; KPI and SLA tracking and reporting and management of Service Level Changes (SLC).

This individual will proactively monitor strategic suppliers service delivery activities prioritizing and escalating accordingly to functional and senior leadership to ensure client brand protection compliance to obligations and timely execution of deliverables. At this position level the individual will integrate closely and frequently with the Suppliers Leadership Client Account FM Operations and Finance teams as well as Strategic Sourcing team members.

KEY DUTIES & RESPONSIBILITIES

Contract Management & Agreement (REMSA) Governance

• Familiar with the REMSA. Support ongoing management of the Agreement and deliverables included.
• Support resolution of issues that fall into the following categories:
  • Agreement concerns and updates.
  • Items at risk.
  • Fee related items.
  • Dispute resolutions.
  • Service delivery and performance (including audits).
  • Items of a contractual nature including interpretation of this agreement.
• Support preparation and review of:
  • Service Level Changes.
  • Service Failure Indicators Performance Indicator Initiative Indicator and results.
  • Performance of the Services and trends.
  • Requests as documented within the Change Management process.
  • Strategic initiatives identified.
  • Any issues of a Security nature.
• Support management of Client/BGIS records in accordance with the Client policy.
• Support for BCP Quality Process Improvement Audit Support and Attestation.
• Ad hoc reporting as required.
• Support preparation for client presentations such as Quarterly Business Review.
• Support for critical process and audits including BCP Quality Process Improvement.
• Support account resources and BGIS Client 3rd party auditors ensuring flow of information and responsiveness of BGIS to auditor requests.

Vendor Management

• Present and prepare annual and semi-annual strategic sourcing plans supporting client strategic objectives.
• Manage execution and operationalization of supplier changes.
• Manage Purchase Order administration and distribution.
• Accountable for SLC (Service Level Changes) for all supplier contracts.
• Ensure appropriate approvals have been obtained for all contract PO or SLCs prior to execution and operationalization.
• Collaborate with central Vendor Management and Strategic Sourcing on vendor escalations KPI SLC and Non-Conformance management.
• Provide proactive strategic recommendations on supplier strategies that support client objectives.
• Ensure vendor compliance and qualification in both BGIS and client systems for all vendors.
• Manage and maintain VOR (Vendor of Record).
• Support vendor negotiations on pricing terms conditions and escalation management in conjunction with Strategic Sourcing.
• Manage all client relationships and communications with respect to vendor management including escalation management.
• Provide regular reporting highlighting progress against approved strategies and plans.
• Maintain all required vendor KPIs and SLAs with respect to compliance to qualifications payment terms.
• Support vendor training and communications.
• Maintains in-depth and current Vendor Management Client Account as well as Strategic Sourcing best practices and industry trends.
• Provides Vendor Management and Real Suite subject matter expertise.

People Leadership

• Provides people leadership to individual contributors.
• Responsible for employee engagement development and performance management hiring and retention compensation recommendations.

Special Projects

• Special projects as assigned
  

KNOWLEDGE & SKILLS

• University degree preferably in business administration.
• Greater than 10 years of FM Operational or Procurement work experience.
• In-depth knowledge of FM and Procurement requirements and practices.
• Fully proficient at developing and executing CI Performance Improvement management strategies and plans.
• Ability to manage multiple projects simultaneously.
• Ability to develop and execute supplier contract agreements.
• Highly advanced analytical and problem-solving skills.
• Computer proficiency in MS Office applications. Ability to quickly learn proprietary databases.
• French language proficiency an asset.
• Advanced ability to build and manage relationships with various concerned parties.
• Highly advanced influence persuasion and negotiation skills.
• Emotionally intelligent.
• High degree of business ethics and accountability.
• High degree of client service orientation.
• Integrity.
• Positive attitude.
• Possesses a team spirit and strong collaboration.
• Exceptional interpersonal skills.
• Tenacity to overcome challenges to deliver on commitments.

Licenses and/or Professional Accreditation

• Supply Chain or Facilities Management Professional Designation.

This is a regular full-time position with a salary range of $73600 - $92000 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education professional designations and performance related to this role.

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