IT Support Engineer

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS we work as a team to apply our knowledge skills and experience together and create a diversity of ideas and solutions. What unites us We love fashion we change fashion!

At HUGO BOSS you have the opportunity to contribute your personality ideas and creativity because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

HUGO BOSS UK Ltd. are looking for an IT Support Engineer Northern Hub to join the team!

The purpose of this role is to provide comprehensive systems and desktop support for our end users (Office & Retail Stores) ensuring smooth day-to-day operations across the Northern Hub (UK/IE Nordics & Baltics). Your technical expertise will be crucial in resolving IT issues and maintaining system integrity.

Collaborate closely with local teams and international colleagues to deliver high-quality IT support with a strong focus on managing and coordinating service providers. You will oversee service agreements monitor performance metrics and ensure that providers deliver solutions aligned with our business needs.

Be a key player in our store opening programme and other key projects utilizing your skills in stakeholder management and project coordination to implement IT solutions that enhance our retail environment. You will ensure each project contributes to HUGO BOSSs strategic objectives.

What you can expect:

Provide technical support for hardware and software in stores and offices ensuring timely resolution of IT tickets and inquiries.
Manage and support systems including Windows 10 and 11 macOS iOS Intune Microsoft 365 Teams Meeting Rooms Retail POS systems network equipment wireless access points and RFID label printers
Assist in IT projects setup retail stores aimed at improving technical infrastructure collaborating with project teams to achieve goals.
Manage and oversee external service providers to ensure service quality and implement IT solutions aligned with business needs.
Build and maintain strong relationships with service providers acting as the primary contact for communication and problem resolution.
Work closely with HQ in Metzingen and other international teams supporting cross-country IT initiatives and projects.
Create and maintain technical documentation regularly reporting on the status of IT projects and tickets.
Train and support staff on IT systems and best practices to enhance productivity and efficiency.
Willingness to travel occasionally and work outside regular business hours to meet project demands and support critical operations.

Your profile:

Solid IT support experience (min. 3 years) in retail or international environments with strong technical problem-solving skills.
Proven expertise in managing service providers to ensure quality delivery and effective IT solution implementation.
Proficiency in creating and maintaining technical documentation and reporting.
Strong skills in stakeholder management and communication facilitating collaboration across teams and countries.
Ability to coordinate and lead cross-country IT initiatives with international teams.
Excellent English communication skills

Your benefits:

• Competitive salary and attractive benefits
• Clothing and Discount Allowance
• Blended and flexible working environment

For full details click here: BENEFITS UK Headquarter HUGO BOSS

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each persons authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.