Network and Customer Services Technician
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Join South West Water Where Your Skills Make a Difference
At South West Water were more than just a water company. Were guardians of one of the UKs most beautiful regions delivering safe reliable drinking water and wastewater services to millions of people. Our vision To create a sustainable future for generations to come. That means reaching net-zero by 2030 protecting local wildlife and working hand-in-hand with communities across the South West.
If youre looking for a role where your expertise keeps essential services running where every day brings new challenges and where your work truly mattersthis is it.
Are you seeking a fulfilling opportunity to utilise your skills and experience in a collaborative and trusted work environment Are you passionate about upholding company values and delivering consistently exceptional service to customers
We are excited to present a fantastic career opportunity available for a Network and Customer Service Technician to join our team based in Plymouth. This is a 37 hour per week full-time permanent role with a competitive starting salary of 26927 per annum. In the development of this role you will be supported with a Networks & Leakage levels 1 to 5 progression scheme where you can receive up to 35036 per annum plus overtime opportunities company van rewards.
About the role:
As a Water Network and Customer Service Technician you will provide a high level and dedicated service to our customers through network operation and maintenance. The ideal candidate will use a hand-on approach to resolve contacts within a timely seamless manner and support our partners to guarantee they deliver repair and maintenance outputs in a safe cost effective and innovative way.
Collaboration and teamwork with the wider Drinking Water Services team will be key to ensure our vital water supply network is effectively maintained and recorded. Due to the nature of the role you will be required to participate in a rota standby and other flexible working arrangements.
Progression Scheme:
Our comprehensive employment package includes enrolment in a tailored progression scheme framework. This scheme includes qualifications skills and experiences designed to help you advance to a Level 3 Diploma in Water Operations or a Management discipline. The Company fully covers the 7280 training costs for industry-recognized professional qualifications and licenses offering scope for further growth within the Water Industry
What youll be doing
- Undertake the provision of good relations with customers regulatory authorities other bodies and colleagues by working within the required levels of customer service. Youll take personal ownership of customer queries and complaints seeing them through to appropriate conclusion.
- Carry out duties associated with the maintenance and repair of network assets so that it remains calm and therefore prevent or minimise interruptions of supply and changes of water quality always meeting the levels of service weve committed to in the companys business plan the Outcome Delivery Incentives (ODIs) and Customer Measure of Experience (CMEX). Record all actions via risk assessment and other record keeping tools.
- Work diligently to prevent Supply Interruption (SI) events but where they do occur thoroughly enable all known mitigations and processes i.e. safe zoning deployment of Alternative Water Supply technologies and teams and information capture event records and data loggers.
- To undertake all duties associated with the operation of the network to ensure the provision of safe water to customers in accordance with quality regulations maintaining our customers confidence in our product.
- Work with the wider Drinking Water Services teams partner and contractors to carry out planned and reactive operational maintenance within the distribution network and other assets where necessary including: O&M activity cyclic maintenance flushing & filtering No-Dig repairs and replacements i.e. Stop Tap replacement/rewashering Melco Installs supply and bulk meter replacements pressure control valves leak detection and more
What were looking for
- Essentials
- Five GCSEs (or equivalent) at grades A-C including Maths English
- Full clean UK Drivers Licence
- Desirables
- ONC / City and Guilds in relevant subject/NVQ in a Water networks discipline.
- Streetworks qualified New Roads and Street Works Act (practitioner and supervisory) units 2 & 10.
- Relevant experience in Water Distribution activity preferred.
- Experience in standby rotations and responding to urgent operational issues with an expectation to work out of hours to support the network
Whats in it for you
- At South West Water we dont all do the same job but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen return for our peoples hard work and commitment we offer an excellent range of benefits:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free through our Cycle to Work scheme
- We offer free car parking at most of our sites
- Take up to 26 weeks additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets high street shops online retailers travel eating out cinemas gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme Virgin Media Affinity Scheme Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
Closing Date: 27th January 2026
Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Required Experience:
IC
Key Skills
- Routing Protocols
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- WAN
- TCP
- Ethernet
- Cisco Routers
- Juniper
- Troubleshooting
About Company
We're the water and wastewater service provider for around 1.8 million customers in Cornwall, Devon, parts of Somerset and Dorset and the Isles of Scilly.
