Unit Hospitality Associate – Emergency Department – St. Joseph Warren Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Shift/Schedule: 32 hrs/week 11:00pm-7:30am

Summary of Primary Function

The Unit Hospitality Associate serves as a liaison between patient family hospital staff and physicians to ensure a favorable patient experience in the areas of patient and family comfort information-sharing from hospital and clinical staff responsiveness to patient or family inquiries or concerns and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.

Essential Job Functions

• Performs unit-receptionist activities including but not limited to: coordinates incoming outgoing and intra-unit communications; handles customer requests; may determine room assignments for patients inter-unit transfers BCA lift batteries blanket warmer cardiac monitors maintains patient /family education information/brochures.
• Coordinates the ordering of supplies per par levels.
• Answers unit telephones courteously and quickly addresses the callers needs.
• Observes and initiates maintenance requisition to repair equipment furniture and building fixtures.
• Maintains daily unit worksheet (ADT board).
• Maintains Social Service log.
• Performs hourly rounding assessing patient requests including delivery of personal care items water etc.
• Communicates patient clinical requests to nursing staff.
• Answers patient call lights courteously and quickly addresses the patients needs.
• Transports ambulatory/wheelchair patients as directed by the RN.
• Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
• Manages physician consultations and charts accordingly in Epic Care PATH.
• Greets physician on the unit.
• Introduces physician to new associates.
• Locates patients nurse for physician when necessary.
• Coordinates clinical data collection via fax printers and tube system and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel.
• Maintains paper-light chart.
• Obtains chart forms for patient transfers patient consents blood permits etc. as needed or requested.
• Assures that patient paper-light chart contains face sheets Optio labels N-17 and other forms deemed necessary by the unit.
• Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff.
• Documents according to hospital policy.
• Enters patient billing as required.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor subject to reasonable accommodation.

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient is a Joint Commission select the age of the patient population served:

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.
• Neonates (0-4 weeks)
• Adolescents (13-17 years)
• Infant (1-12 months)
• Adults (18-64 years).
• Pediatrics (1-12 years)
• Geriatrics (65 years and older)
• Not applicable to this position.

Employment Qualifications

Education Qualifications

Required Minimum Education:

Less than High School Diploma

Specialty/Major

Preferred Education

High School Diploma or GED

Specialty/Major

Licensure/Certification Required

Medical Terminology course or completion within one Saver.

Licensure/Certification Preferred

Minimum Qualifications

• Previous experience working in hospital setting.
• Previous unit clerk experience or equivalent preferred.

Other Knowledge Skills and Abilities Required

• Must possess healthcare knowledge to communicate with medical possess strong communications and customer service skills and ability to defuse situations.
• Other Knowledge Skills and Abilities Preferred
• Computer literacy (charting emails and other documentation).

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .