Job Description
Client Service Manager
Job Summary
Seeking a highly motivated and experienced Client Service Manager to join a dynamic and collaborative team. This role is ideal for a professional with 5-10 years of experience who thrives in a relationship-driven environment and is passionate about client service. The successful candidate will play a key role in maintaining and nurturing client relationships supporting operational needs and contributing to the growth of the business. This is not a sales position but rather a client-focused role that requires strong communication organizational and problem-solving skills.
Compensation Package
- Competitive salary up to $150000 commensurate with experience
- Parking covered at our Buckhead office
- Flexible work schedule after the first year with the option to work from home on Wednesdays and Fridays
Responsibilities
- Build and maintain strong relationships with clients ensuring their needs are met with professionalism and efficiency
- Serve as a key point of contact for clients gathering necessary information completing applications and addressing inquiries
- Collaborate with producers and account executives to manage and support client accounts including smaller and construction-related accounts
- Provide mentorship and guidance to special services positions fostering growth and development within the team
- Work closely with brokers and other team members to ensure seamless service delivery and operational excellence
- Take ownership of smaller accounts initially with the opportunity to grow into managing larger accounts over time
- Act as a support resource for senior account executives helping to alleviate workload and ensure client satisfaction
- Participate in a team-oriented collaborative environment focused on achieving collective success
Qualifications/Requirements
- 5-10 years of relevant experience in client service account management or a related field
- Real estate experience preferred but not required
- Background in brokerage or a mix of brokerage and carrier experience is highly desirable
- Self-starter with an entrepreneurial spirit and the ability to work independently
- Strong communication skills with a client-focused mindset and a commitment to constant communication
- Proficiency in AMS360 is a plus but not mandatory
- Ability to work in-office for the first year with potential for a flexible schedule thereafter
- Eagerness to learn and grow within the organization with a long-term goal of advancing to an executive-level role
#LI-DT1
Required Experience:
IC
Job DescriptionClient Service ManagerJob SummarySeeking a highly motivated and experienced Client Service Manager to join a dynamic and collaborative team. This role is ideal for a professional with 5-10 years of experience who thrives in a relationship-driven environment and is passionate about cli...
Job Description
Client Service Manager
Job Summary
Seeking a highly motivated and experienced Client Service Manager to join a dynamic and collaborative team. This role is ideal for a professional with 5-10 years of experience who thrives in a relationship-driven environment and is passionate about client service. The successful candidate will play a key role in maintaining and nurturing client relationships supporting operational needs and contributing to the growth of the business. This is not a sales position but rather a client-focused role that requires strong communication organizational and problem-solving skills.
Compensation Package
- Competitive salary up to $150000 commensurate with experience
- Parking covered at our Buckhead office
- Flexible work schedule after the first year with the option to work from home on Wednesdays and Fridays
Responsibilities
- Build and maintain strong relationships with clients ensuring their needs are met with professionalism and efficiency
- Serve as a key point of contact for clients gathering necessary information completing applications and addressing inquiries
- Collaborate with producers and account executives to manage and support client accounts including smaller and construction-related accounts
- Provide mentorship and guidance to special services positions fostering growth and development within the team
- Work closely with brokers and other team members to ensure seamless service delivery and operational excellence
- Take ownership of smaller accounts initially with the opportunity to grow into managing larger accounts over time
- Act as a support resource for senior account executives helping to alleviate workload and ensure client satisfaction
- Participate in a team-oriented collaborative environment focused on achieving collective success
Qualifications/Requirements
- 5-10 years of relevant experience in client service account management or a related field
- Real estate experience preferred but not required
- Background in brokerage or a mix of brokerage and carrier experience is highly desirable
- Self-starter with an entrepreneurial spirit and the ability to work independently
- Strong communication skills with a client-focused mindset and a commitment to constant communication
- Proficiency in AMS360 is a plus but not mandatory
- Ability to work in-office for the first year with potential for a flexible schedule thereafter
- Eagerness to learn and grow within the organization with a long-term goal of advancing to an executive-level role
#LI-DT1
Required Experience:
IC
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