Bell Captain
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Bell Captain is responsible for supervising the bell desk operations ensuring efficient luggage handling guest assistance and transportation coordination. The role focuses on delivering exceptional guest service while leading and training the bell team to uphold hotel service standards.
Key Responsibilities
Supervise and coordinate daily bell desk and porter activities
Ensure prompt and courteous handling of guest luggage during arrivals departures and room changes
Welcome guests provide assistance and offer information about hotel facilities and local attractions
Coordinate guest transportation including taxis airport transfers and valet services (if applicable)
Maintain accurate records of luggage movement and guest requests
Train schedule and monitor bell team members to ensure service excellence
Ensure grooming standards punctuality and professionalism of the bell team
Handle guest complaints or issues efficiently and escalate when necessary
Coordinate closely with Front Desk Concierge Housekeeping and Security teams
Ensure safety and security of guest belongings at all times
Qualifications :
High school diploma or equivalent; hospitality qualification preferred
Minimum 23 years of experience in a similar role within a hotel environment
Strong leadership and team management skills
Excellent communication and interpersonal skills
Guest-focused attitude with problem-solving abilities
Knowledge of local area and attractions is an advantage
Ability to work flexible shifts including weekends and holidays
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Elevator Installation
- C++
- Conflict Management
- Events Management
- Jboss
- Account Opening
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
