After Sales Coordinator
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
NETZSCH Premier Technologies LLC is looking for an After Sales Coordinator to provide support to the Field Service department with scheduling documentation customer service and other duties to ensure efficient operation of the Service team. Specific duties may consist of:
- Support Service Manager and Field Service Technicians with documents and knowledge to ensure they can perform their duties in a timely and efficient manner.
- Maintain documentation of work in Salesforce
- Provide technical documents needed by customers for all After Sales requests
- Accept and respond to customer calls and emails and escalate to others as needed.
- Open and manage Field Service cases in Salesforce.
- Prepare Field Service offers
- Prepare Work Orders and Sales Orders in SAP
- Work with customers and other departments as needed to ensure all required documents are submitted for Service appointments
- Assist with Service appointments travel arrangements and bookings
- Follow up on all Field Service cases for invoicing ensure proper closure ensure accurate and complete reporting.
- Provide ad hoc Field Service data and reports as needed from Salesforce
- Assist with continual process improvement initiatives
Qualifications :
Successful candidates will have previous experience in a similar role or previous education or training in a technical field. In addition candidates should have:
- Excellent written and oral communication skills are required.
- The ability to organize and manage multiple priorities.
- Knowledge of SAP (or similar ERP system); Microsoft Office including Excel Word and Outlook and previous experience with Salesforce (or similar CRM).
- Must have strong attention to detail thoroughness and problem solving skills
- Must be able to work on-site in Exton PA with the option for a hybrid (onsite/remote) schedule after training is complete.
Additional Information :
NETZSCH offers a full benefits package to include medical dental vision Life STD LTD 401k with Company match tuition reimbursement and paid time off.
We are an Equal Opportunity Employer including disability/vets.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Hotel Experience
- Hospitality Experience
- Basic Math
- Microsoft Powerpoint
- Salesforce
- Filing
- Project Management Software
- Administrative Experience
- Sales Support
About Company
NETZSCH Vakumix GmbH is one of the leading manufacturers of stirring and homogenising technology as well as wet grinding for the production of emulsions, suspensions, gels and infusions and much more. Our patented technologies and system solutions are used in the pharmaceutical and co ... View more
