Recovery Associate

What You Will Bring

Minimum 2-4 years related experience in a call center performing Collections Servicing Credit or Funding roles.

High school graduate or GED equivalent

Bachelors degree or equivalent work experience preferred.

Excellent time management planning organizational and prioritization skills.

Proven ability to effectively communicate with consumers to provide clear explanation around balances and contractual obligations.

Proficient with Microsoft office including intermediate level with Excel.

Ability to learn and quickly adapt to multiple vendor account software and databases.

Proven ability to multi-task pay close attention to detail and ability to work in fast paced environment.

Demonstrated negotiation skills to work with consumers to collect the full balance on charge off accounts or make appropriate arrangements to maximize recoveries.

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice

What to Expect

The Recovery Associate is primarily responsible for collecting and servicing end of term and charged off accounts via inbound/outbound calls to consumers to collect on balances while performing various support functions. This role will manage multiple queues consisting of end of term accounts as well as retail and lease deficiency and secured charge off accounts involving researching negotiating and effectively resolving higher-risk balances.

What You Will Do

1. Account Recovery Activity

Collect and service end of term and charged off accounts via inbound/outbound consumer calls to collect on charged off balances.

Properly document the collection effort and update customer information in the system of record.

Manage multiple ends of term and charged-off account queues including deficiency secured matured PPA Dismissed Bankruptcies insurance deficiencies small balance and various others.

Negotiate terms to maximize recoveries on accounts worked.

Effectively resolve higher-risk balances.

Meet or exceed collection productivity and quality objectives while complying with internal policies and procedures.

2. Repossession Activity

Identify and track accounts requiring repossession.

Assign and follow through on out-for-repossession vehicles.

Utilize various means of sip tracing to locate consumers contactable phone numbers and/or locate collateral.