IT support service desk
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Responsibilities:
Support the operation and improvement of ITIL-based service management processes such as incident problem change request and knowledge management.
Monitor and track tickets in the ITSM tool (e.g. ServiceNow Remedy Jira Service Management) to ensuretimelyresolution and SLA adherence.
Assistin coordinating change requests andmaintainingchange calendars.
Help analyze incident and service request trends toidentifyimprovement opportunities.
Participate in service review meetings and help document minutes action items and follow-ups.
Collaborate with support teams to gather performance metrics and prepare service reports.
Assistinmaintainingknowledge base articles and standard operating procedures (SOPs).
Ensure user satisfaction by supporting feedback collection and continuous improvement initiatives.
Basic Qualifications:
Bachelors degree in information technology Business Administration ora relatedfield.
02 years of experience in IT support service desk or business operations (internships and academic projects accepted).
Basic understanding of IT service management concepts (ITIL preferred).
Familiarity with ticketing and service management tools such as ServiceNowFreshservice BMC Remedy or Jira.
Ability to use Excel or reporting tools to organize and analyze data.
Exposure to customer support or IT operations environments is a plus.
Other Qualifications:
ITIL Foundation Certification (preferred but not mandatory).
Exposure to service reporting dashboards or data visualization tools (e.g. Power BI).
Understanding of SLAs OLAs and service catalogs.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Key Skills
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About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
