Product & Technical Support Engineer Benelux

• Act as a key technical contact to support internal teams and customers on charger products.
• Provide end-to-end product support including configuration deployment troubleshooting and issue resolution.
• Analyze and diagnose product issues identify root causes and propose effective technical solutions.
• Work closely with HQ and local engineering teams to escalate issues track fixes and validate solutions.

• Collaborate closely with developers and system engineers to understand product architecture functionality and limitations.
• Participate in technical discussions to translate customer and field issues into clear technical requirements or improvement requests.
• Support alignment between product engineering and field teams to ensure smooth product operation and delivery.

• Provide on-site technical support when needed including:
  • Installation and commissioning
  • System integration and validation
  • Troubleshooting and issue reproduction
• Support customers and partners during product rollout and operational phases.

• Reproduce customer-reported issues in lab or test environments.
• Validate fixes patches or configuration changes before deployment to customers.

• Support product launches by addressing customer issues and providing technical guidance.
• Ensure smooth implementation by working closely with project service and engineering teams.

• Train local service engineers and partners on product functionality troubleshooting methods and best practices.
• Create and maintain technical documentation troubleshooting guides and FAQs.
• Share field learnings and customer feedback with product and engineering teams.

• Bachelor/MastersdegreeinElectricalComputerComputerScience or relatedfields
• Understanding software or hardware systems from a support and problem-solving perspective..
• Basic knowledge of Linux scripting or programming (e.g. Python Bash or C/C).
• Strong analytical skills with a focus on root cause analysis and solution delivery.
• Willingness to work hands-on with hardware in a lab setting lab equipment and field systems.
• Strong communication skills and ability to work in a cross-functional and international teams.
• Good English skill in speech (at least C1) reading and writing Chinese is a plus.

• Opportunities for Career advancement
• Bonus payment based on pre-agreed and signed KPI agreements
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters central inverters inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

With 870GW of clean power presently installed worldwide we are on the road to success!

Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.