AC Charger Product Support Engineer Benelux

1. Technical Issue Resolution:
   • Troubleshoot diagnose and resolve field-reported issues from European customers/partners via our PTS systems.
2. On-Site & Remote Support:
   • Provide remote technical support to the customer and field engineers.
   • Conduct local testing validation in our lab and on-site troubleshooting (up to 30% travel in Europe).
   • Assist our local service team in Europa to resolve their tickets.
3. Product Expertise & Solutions:
   • Deliver technical solutions for AC charging products.
   • Develop troubleshooting guides and knowledge base content.
4. Cross-Functional Collaboration:
   • Liaise with R&D QA Product Management and Sales teams to escalate/debug complex issues.
   • Drive alignment between different departments for product improvements.
5. Product Validation & Feedback:
   • Execute localized validation tests for firmware/hardware releases.
   • Channel customer feedback to Engineering for product enhancement.

• Experience:
  • Bachelors Masters or equivalent technical education in a relevant field (e.g. Electrical Power electronics or Mechatronics.)
  • 1-3 years as a service/maintenance engineer or in a similar technical support role. Preferably within the EV charging power electronics or IoT products.
• Technical Skills:
  • KnowledgeofsolarenergystoragechargingsystemsandV2Gtechnologiesis highly desirable.
  • Comfortable with Linux-based systems log analysis and testing tools will be a plus.
  • Hands-onexperienceinsettingupandmanagingtestingenvironments.
• Operational Excellence:
  • Proven ability to manage ticketing systems (e.g. Jira ServiceNow) and SLAs.
  • Experience creating technical documentation.
• Soft Skills:
  • Fluent English C1 (written/spoken); Chinese is a plus
  • Strong communication skills and ability to work in a team-oriented environment and problem-solving skills.

• Opportunities for Career advancement
• Bonus payment based on pre-agreed and signed KPI agreements
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters central inverters inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

With 870GW of clean power presently installed worldwide we are on the road to success!

Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.