Croatian & English Customer Support Agent – Travel Booking
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Athens Greece
Working hours: Monday to Sunday between 08:00 and 19:00 (8-hour shifts)
Work model: On-site (first 9 weeks) Remote option may be considered based on performance
Salary: 1200 gross/month
Start date: February 2026
About the Role
Are you passionate about travel and helping people plan unforgettable experiences We are looking for a Croatian & English speaking Customer Support Agent to join an international travel booking support team in Athens.
In this role you will support customers who are booking flights accommodations and travel-related services. You will be the first point of contact ensuring a smooth friendly and professional experience across all interactions.
Your Responsibilities
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Handle inbound customer inquiries via phone email and chat
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Assist customers with reservations modifications cancellations and general booking questions
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Provide accurate information about services policies and travel-related procedures
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Troubleshoot booking issues and offer effective solutions
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Ensure a high level of customer satisfaction through professional communication
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Document all interactions clearly in internal systems
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Escalate complex cases when necessary following support procedures
What We Are Looking For
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Native or fluent Croatian and fluent English (spoken and written)
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Strong communication and problem-solving skills
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Customer-oriented mindset with a positive and professional attitude
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Ability to multitask and work in a fast-paced environment
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Basic computer skills and confidence using multiple systems
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Availability to work rotating shifts between 08:00 and 19:00 Monday to Sunday
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Previous experience in customer support travel hospitality or tourism is an advantage but not mandatory
What You Can Expect
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Competitive salary: 1200 gross/month
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Paid training and full onboarding in Athens
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International and multicultural work environment
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Possibility to work remotely after 9 weeks based on performance and readiness
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Career development opportunities within a growing travel support operation
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Relocation support may be provided depending on the hiring process
Why Join
You will become part of a dynamic travel-focused environment where your language skills and customer service abilities make a real impact. If you enjoy helping people solving problems and being part of an international team this role is an excellent next step in your career.
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