Customer Service Specialist
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Job Location:
Renton, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Customer Service Specialist (Order Entry & Payment Processing) Contract-to-Hire 6 months
Company
Renton-based manufacturer
Location
Renton WA (Fully On-site)
Schedule
MondayFriday 8:00am5:00pm (flexibility within 1 hour)
Employment Type
6-month contract-to-hire (long-term opportunity)
Pay
$55000$60000/year (approx. $26.50$29.00/hr)
Overview
Were hiring a Customer Service Specialist to support a small collaborative team (810 people). This role is primarily email/inbox management order/data entry and basic payment processing with light phone coverage. Youll work mainly in Microsoft Outlook/Teams and youll learn an older ERP System (Epicor 10) on the job.
Responsibilities
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Daily order processing and accurate entry of orders/purchase orders in the ERP
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Manage a shared Outlook inbox: respond to product/order/payment inquiries and keep the inbox cleared/organized
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Provide order confirmations tracking updates stock/ETA responses and route requests internally as needed
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Basic payment processing (credit card payments via payment link or by phone)
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Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)
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Support simple reporting/admin tasks (basic Excel reports internal coordination)
What Theyre Looking For (Top 3)
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Personable team fit (small team customer-first mindset)
- Strong attention to detail (order entry / purchase order data accuracy)
- Solid office admin skills (Outlook/Teams-heavy workflow organization follow-through)
Required Qualifications
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Experience in customer service plus order processing / data entry
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Experience handling payments (credit card processing / payment links / invoices)
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Strong written communication (email-first role) and comfort multitasking
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Proficiency with Outlook/Teams and basic Excel/Word
Preferred
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Experience with ERP software (Epicor a plus; not required)
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Manufacturing/distribution/customer support background
Conversion Benefits (once hired full-time)
Upon conversion to full-time the client offers a competitive benefits package including:
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Medical dental and vision
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401(k) with company match
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20 days PTO annually holidays
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Ongoing training and development
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
