Service Desk Analyst (Apprenticeship)

The opportunity

We have an apprenticeship opportunity within our Service Desk team to join us on the exciting and rewarding path we are taking here at Castle Trust pride ourselves in being a fintech challenger bank providing specialist property mortgages retail financelendingand savings accounts to a variety of customers.

As a member of theServiceDesk team you will be in a highly visible and customer facing role engaging with colleaguesacross the bank at all levels. The team provide a high success rate of first-time fix so you will need to have an analytical/ well as supporting andmaintainingtheIT serviceenvironment(delivered through a multi-cloud infrastructure) you will have plenty of opportunity for delivering service improvements be an integral part of wider excellent customer service and efficient support is key. This opportunity will provide you with a great introduction into real world IT challenges that a business might face.

Initially thisrolewill be office based 5 days per week with the opportunity for hybrid working aftera period of time.

About the apprenticeship pathway

Level 3 Information Communications Technician please follow the link for more information: we are looking for in you

What is important to us is that you have a passion for all things technology and fixing things when they might go wrong. An understanding of the working of the Windows operating system and Office/O365 will stand you in good stead to exceed in this opportunity. If you have knowledge of how devices are builtconfiguredand managed this will onlybenefityou. Anypreviousexperience in desktop support would beadvantageous but not essential.

What is equally important is that youare able towork effectively both on your own and as part of a team with the ability to work well under pressure. Considering the nature of the role you will need to be an excellent communicator to effectively communicate and problem-solve with a variety of colleagues and senior stakeholders. You will need to be highly organised and task-drivenin order tothrive in this environment.

**Minimum qualification requirement a minimum of3GCSEsincludingMaths & English (Grade C/4 or above).

Whatsin it for you

As well as a competitive salary we offer an annual performance related bonus based on individual and company addition a generous contributory pension scheme through Hargreaves Lansdown life assurance 25 days annual leave (plus bank holidays on top) with theoptionto buy/sell up to 5additionaldays (terms apply).In addition you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda and we offer healthcare benefits addition all colleagues have free access toBHSF RiseEAP to support their health andwellbeing. We also offer free eye test vouchers and discounted gym membership and ifthatsnot enough we also offer season ticket travel loans (if applicable).

Caught your attentionIf sowedlove to talk to you and tell you more about whatitslike to work at Castle Trust Bank The PlaceToWork!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet theminimumcriteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities please contact

Required Experience:

IC