Bar and Restaurant Manager

EOE/AA/Disabled/Veterans

A Pool Bar and Restaurant Manager manages the bar service to offer a high quality efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing

As a Pool Bar and Restaurant Manager you will manage the venue service to offer a high quality efficient service that adds to a superior Guest experience. Specifically you will be responsible for performing the following tasks to the highest standards:

Maintain an effective food and drink restaurant service with an emphasis on high quality efficient service.

Check that Guest service standards are set implemented and monitored and continuously evaluated

Set-up of the venue in accordance with the pre-determined standards of the operation

Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly

Demonstrate a perfect knowledge of all beverages served in the bar how beverages are prepared (to recipe) and presented and how Bar personnel are trained to possess this knowledge and the application of it

Ensure compliance with and the proper training of Team Members so that all Company Health and Safety and Fire Regulations and procedures are understood and applied

Ensure all Team Members are impeccably presented and adhere to the correct uniform standards

Evaluate the performance of the Team ensuring the highest standards of service are given at all times

Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner

Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar

Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures

Adhere to the Company disciplinary policy when necessary

Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence

Complete all necessary administration in accordance with Company procedures relating to all staff members

Produce effective revenue forecasting as per timelines and communicate forecasts to the Food and Beverage office

Maximise revenue and increase average spend per person through upselling high customer service standards effective training and motivational techniques

Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained

Meet or exceed the monthly drink profit margin target

What are we looking for

A Pool Bar and Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Customer Service experience in supervisory or above capacity

A warm personality attentive and smartly presentable

An ability to listen and respond to demanding Guest needs

Excellent leadership interpersonal and communication skills

Accountable and resilient

Committed to delivering high levels of customer service

Ability to work under pressure

Flexibility to respond to a range of different work situations

A medium level of IT proficiency is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar role

Passion for delivering exceptional levels of Guest service

As a Pool Bar and Restaurant Manager joining Hilton you will part of the leading global hospitality company that for nearly a century has offered business and leisure travellers the finest in accommodations service amenities and value and is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.