Assistant Service Manager
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Job Location:
North Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
An Assistant Service Managersupports daily service operations leading staff resolving complex customer issues and ensuring high service quality often acting as a liaison between customers technicians and management to meet operational goals and maintain customer satisfaction by handling scheduling training and process improvements in a fast-paced environment.
Key Responsibilities
- Operations Support:Assist the Service Manager in daily planning coordinating activities managing workflows and maintaining departmental standards.
- Staff Supervision& Training:Supervise service personnel provide coaching handle recruitment/training and ensure team members have the skills to meet objectives.
- Customer Relations:Address escalated customer complaints ensure timely communication and act as a liaison to resolve issues and enhance satisfaction.
- Performance & Reporting:Monitor team performance track service metrics and report on departmental effectiveness to management.
- Process Improvement:Help develop and implement strategies to improve service delivery efficiency and customer experience.
- Resource Management:Coordinate with other departments manage parts/inventory and ensure efficient use of technicians and equipment.
Essential Skills & Qualifications
- Leadership & Team Management
- Strong Communication & Interpersonal Skills
- Problem-Solving & Multitasking
- Customer Service Focus
- Relevant experience in a supervisory/service role (often 2 years).
Required Experience:
Manager
Key Skills
- Customer Service
- Access Control
- Ale
- Gym
- Jni
- J2me
About Company
Diesel Technician Department: ServiceReports To: Service Manager Overview McCandless Truck Center is one of the region’s premier Commercial Truck Sales & L...
