Product Adoption & Experience Manager

Munich - Germany

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

In Short: We are looking for someone that ensure that our customers maximize our product to the fullest by educating them on how to best use the platform.

About Klar

Klar is the Data Operating System for growing eCommerce companies - Klar gives eCom brands a holisitc understanding of their business across their three main drivers of growth - customer acquisition retention and profitability.
We work with over 1.000 eCom brands - leading brands like Sunday Natural Loop Earplugs Holy Maniko Armed Angels and hundreds more use Klar to make better decision every day.
We deeply empathise with the struggles of our customers - after having worked most of the last 10 years in e-commerce companies we know their pain and built Klar to help.
Our guiding principle is Do Work You Are Proud Of - we emphasize long-term quality over short term results.

Tasks

About The Position

Klar is a powerful Data Operating System but real value is only created when customers understand adopt and consistently use it to make better decisions.

The goal of this role is to own and continuously improve how users experience learn and adopt Klar.

You focus on Product Adoption Enablement and Engagement not classic product strategy or feature ownership.

You design build and iterate on user-facing enablement content formats and product mechanics that help eCommerce teams quickly unlock value across Profitability Retention Attribution and Marketing Efficiency.

You work at the intersection of Product Consulting Customer Success and Content and turn complex BI functionality into something that is clear usable and genuinely helpful for our users.

Own & Scale Product Adoption and Engagement

Own and drive product adoption at scale by designing and executing user-facing enablement one-to-many formats such as in-product guides use-case walkthroughs tutorials webinars and learning paths.
Continuously improve onboarding activation and adoption flows based on user behaviour feature usage and funnel drop-offs across the Klar platform.
Enable users to succeed independently by building clear actionable guidance that helps them analyse data create reports and make confident business decisions with Klar.

Build Klars Education & Enablement Infrastructure

Build and maintain Klars education ecosystem including Help Center Knowledge Base and structured learning content.
Develop clear consistent use-case narratives and product language that make complex BI concepts easy to understand (e.g. profitability retention attribution).
Create scalable enablement materials for internal teams and document best practices recurring patterns and common user challenges.

Support Product Discovery & Enablement Prototyping

(Supporting role not feature ownership)

Collect and synthesise user feedback and usage data from Support Customer Success Consulting and the product itself.
Translate insights into enablement and adoption hypotheses focusing on how users learn and succeed rather than on new features.
Prototype validate and hand over enablement concepts (e.g. onboarding flows guides formats) in close collaboration with Product and Design.

Requirements

About You

You care deeply about users succeeding with a product real adoption clarity and measurable impact matter to you.
You bring 13 years of relevant experience in product enablement consulting customer success product operations BI or analytics or a strong demonstrable passion for this space.
You are excellent at turning complexity into clarity especially when it comes to data metrics and analytical concepts.
Youre comfortable working hands-on with tools and data you understand systems dashboards and analytics even if youre not an engineer.
You can work independently own outcomes end-to-end and structure complex problems in a clear and pragmatic way.
You enjoy creating user-facing content (written visual or interactive) iterating based on feedback and data and youre comfortable being on camera when needed.
You are communicative and confident whether in writing customer conversations workshops or webinars.
You are highly organised reliable and proactive with a strong bias toward learning and continuous improvement.

Benefits

Our Offer

Top-of-market compensation product adoption and enablement are core growth levers at Klar and you will be rewarded for moving them.
Deep exposure to eCommerce SaaS & Data you work on real customer problems across BI attribution profitability and marketing performance.
Strong foundation in e-com knowledge our founders and everybody are highly talented e-com operated and have built and operated eCommerce businesses themselves and give you ownership and freedom.
Multi-disciplinary learning close collaboration with Product Consulting and Customer Success.
Work from (almost) anywhere remote-first setup. Ideally based in Munich due to our studio and equipment will bet here.

In Short: We are looking for someone that ensure that our customers maximize our product to the fullest by educating them on how to best use the platform. About KlarKlar is the Data Operating System for growing eCommerce companies - Klar gives eCom brands a holisitc understanding of their business a...