IT Service Desk Analyst
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Who areCodiGroup
Codi is a not-for-profit with a big heart and an even bigger mission. AsWaleslargest provider of housing care and supportwerehere to help people live well feel supported and rise to their full potential.
We look after almost 25000 homes across Wales and are gearing up to build more than 4500 new ones in the next five years. Every day our teams supportnearly 17000individuals with services that make a real and uplifting difference to peoples everyday lives.
With over 3000 passionate colleagues Codi is a major player in the Welsh economypowered by strong partnerships shared values and a genuine love for helping communities thrive.
Our name says it all: Codi meansrisein Welsh. It reflects who we are where we come from and our ambition to lift expectations lift communities and lift each other.
About the role
The Service Desk Analyst atCodiplays a key role in supporting colleagues by resolving technologyrelated incidents via phone email and an internal ticketing a wide range of software and hardware issues including Microsoft 365 Windows 11 Teams and mobile device management tools such as Intune and Entra.
Working closely with wider technology teamsyoulldeliver excellent customer servicemaintainsystem documentation support network and AV equipment and liaise with thirdparty suppliers.
This is a hybrid role with a mixture of home and office workingat least two days per week in either the Cardiff or Newport office.
Skills and Experience Needed
Werelooking for someone with experience in a similar IT support role able to provide effective remote support and confident in administering Office 365 Entra Intune Active Directory and mobile device excellent communication skills strong analytical and problemsolving abilities and a collaborative approach to working with colleagues. Ideallyyoullhave a solid understanding of bestpractice troubleshooting a methodical approach to configuring devices for MDM and the personal qualities to thrive in a busy service environmentperformancefocused organised analytical and naturally driven to solve problems.
Values
At Codi our values are Compassionate Authentic and Progressive. When you join usyoullembrace these principles and thrive in an environment shaped by them.
Pay and Pensions
31151(for part time roles include both full time equivalent and pro rata salary for reference)
Pension Choices:
Defined Contribution (DC) Scheme with matched contributions up to 10%. Or
Defined Benefit (DB) 1/80th of final salary for every year of service.
3 x Life Cover linked to pension membership
Saving scheme with competitive interest rate
Give As You Earn scheme for tax efficient charity donations
From 1st April 2026 theoptionto be either weekly or monthly paid.
Time off and Flexibility
26 days holiday pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
Flexible working opportunities dependent on role
Maternity & Adoption Leave: 20 weeks
Paternity Leave: 3 weeks
Wellbeing
Sick Pay rising with length of service up to 6 months full pay after 4 years.
Eyecare: Up to 100 reimbursement towards eye tests and glasses.
Free counselling coaching wellbeing team and OH service to all colleagues
Annual Health Check
Health Cash Plan
Getting Around
Mileage paid at 45p plus 5P per passenger per mile
Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
Cycle to Work Scheme
PersonalDevelopment
Continuous professional training and development
Leadership development programmes
Professional memberships needed for your role are reimbursed
Career coaching
Support with funding and time for qualifications
PerksandRecognition
Long Service Awards
Blue Light Card Eligibility giving discounts at 15000 brands.
Colleague Discount platform
FREDIE
AtCodiGroup we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunityto rise withusand we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you mayrequireto support you to application process please contact or 0
How do you apply
If you have the skills and experiencerequired please follow the prompts to apply now. Interviews are planned for28th January 2026 in our Cardiff officesodontdelay in applying.
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
We’re a group of companies offering great homes, care and support that make a difference to people’s lives.
