At AQA were committed to advancing education and were committed to our people. As the largest provider of academic qualifications in the UK we mark over 10 million exam papers each year and its our people who make this happen.

Internal Communications Officer

Permanent and Maternity Cover Contract available

Manchester:

Guildford: 33000 - 36000

Hybrid

Are you ready to create engaging content and drive meaningful communication At AQA youll play a key role in shaping how we connect with colleagues across the organisation. This is your chance to make an impact by fostering transparency and collaboration in a dynamic environment.

We have a permanent position and a maternity cover contract available.

As Internal Comms Officer youll help turn strategy into compelling communication plans that enhance employee engagement and promote a positive workplace culture. Your work will directly support AQAs mission and contribute to a collaborative informed and motivated workforce.

Whats in It for You

• Opportunities to work on impactful projects that shape organisational culture which enable the team to continue to develop as a centre of excellence for communication

• Professional development from both within a very knowledgeable and supportive team and the Institute of Internal Comms

• Flexible working arrangements to support work-life balance 2 days per week in the office whilst being reflective of business need a 35 hour working week 25 days annual leave with additional closure in December

• A collaborative inclusive culture that values your ideas - the opportunity to join lots of network groups (LGBTQ neurodiversity disAbility empowering women wellbeing ethnic diversity parents and carers and more)

• Wellbeing programmes including private health insurance and a health care cash reward plan subscription to Headspace volunteering days

• An excellent pension

At AQA we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyoneregardless of religion ethnicity gender identity or expression age disability sexual orientation or backgroundis valued respected and empowered to thrive. We actively promote inclusive language avoid stereotypes and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Key Responsibilities

• Create and develop impactful communication content that aligns with AQAs values and strategic objectives

• Manage and maintain internal communication channels including intranet and digital platforms

• Plan and deliver internal campaigns and colleague engagement initiatives

What We Are Looking For

• Experience in developing and delivering effective internal communications

• Ability to create engaging digital content across formats including graphics and video

• Excellent written and verbal communication skills with a creative mindset

• Confidence in managing multiple projects and prioritising effectively

• Enjoy collaborating in a fast-paced dynamic environment

Application Process

To apply please answer the application questions and submit your most recent CV by 23:59 on Monday 26 January 2026

Interviews will be held in the Manchester office and the Guildford office in the week beginning 9 February 2026

All applications will receive a written response

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

As an Internal Comms Officer within the Internal Communication Team within Corporate Affairs and Strategy your role is vital in ensuring effective and compelling communication with our colleagues. By developing communication content managing channels and translating strategy into communication plans you will significantly contribute to enhancing employee engagement and promoting a positive workplace culture. Your work will directly impact AQAs strategy and culture by fostering a transparent and collaborative internal :
This is a keyindividualcontributor role within the Internal Communications and Engagement team. You will report to the Content and Channels Manager and workcollaborativelywith colleagues both within the Internal Comms team and across various business areas.
The role involves close interaction with internal stakeholders at all levels and you will beresponsiblefor managing communication channels effectively and supporting the creation of engaging content.
Together with a fellow Internal Comms Officer you will co-ordinate and deliver key communication support activities on behalf of the whole team.

Activities:
Create and develop impactful communication content that aligns with AQAs values and strategicobjectives
Edit contributed content to ensure it is effective and on brand
Maintain various communication channels and media (including intranet) ensuring consistent and engaging messaging
Plan and produce digital content across formats including graphics and video for intranet email and other internal channels
Assist in the planning and delivery of internal campaigns roadshows and colleague engagement events
Turn corporate strategy into effective communication plans for internal audiences
Collaboratewith cross-functional teams to ensure alignment and consistency in internal communications
Monitor and evaluate the effectiveness of internal communication strategies and channels using insights to improve content
Contribute to the planning and execution of employee engagement initiatives
Perform administrative tasks on behalf of the whole team such as diary management document management regular business processes
Proactively seek and introduce new ideas tools and best practices to improve internal communications and engagement

Need to know (to be successful in this role you will need to know):
Knowledge of how to develop and deliver impactful internal communications
Ability to create engaging digital content across multiple formats including graphics and video to enhance colleague engagement. Or the willingness/aptitude to learn how to do so.
Project management skills with the ability to multitask and prioritise effectively
Excellent written and verbal communication skills
Detail-oriented with a creative mindset to bring innovation to communication content
Ability to workcollaborativelyin afast-paceddynamicenvironment; comfortable with ambiguity and a changing landscape
Familiarity with communication tools and platforms to enhance delivery and engagement
Understanding of intranet platforms and content management systems including the ability to maintain and update SharePoint sites
Ability to interpret engagement metrics and colleague feedback to inform and improve communication strategies