Home Ownership Specialists x2

Location: Hybrid/Broadland Business Park Norwich

Salary: 32022 - 37104 per annum

Hours: Full Time - 36 per week

Contract Type: 1x Fixed Term Contract until 25th January 2027 and 1x Permanent

Are you looking for a varied and customer-focused role in Social Housing If so we could have just the right opportunity for you!

Are you an experienced housing professional with a passion for delivering outstanding customer service Were looking for two Home Ownership Specialists to join our friendly and dedicated team in Norwich.

As part of our Home Ownership Team youll play a vital role in delivering a compliant customer-focused service to our homeowners and leaseholders. Youll be responsible for managing a variety of home ownership processes ensuring a smooth and efficient experience for Clarion customers.

Customer service is key in this role and wed love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. Youll work closely with both internal colleagues and external stakeholders to deliver results that truly make a difference.

Were especially keen to hear from individuals with a strategic mindset and a strong awareness of the broader issues impacting the home ownership terms of experience a housing or property management background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages.

For the fixed-term role candidates should have experience in leasehold management including Section 20 consultation and relevant legislation while the permanent role requires strong expertise in leasehold management and legislation.

If youre passionate about making a positive impact and thrive in a dynamic customer-led environment wed love to hear from you.

As you can imagine the full job description includes lots more detail sopleasecheck it outbefore applyingHome Ownership Specialist.

At Clarion Housing Group we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

Closing Date: Monday 19th January 2026 at midnight.

Interviews will be held the w/c 26th January 2026.

This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period then 2 days a week after.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.