Customer Experience Coordinator
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Experience Coordinator Home Emergency Admin
Location of work: Croydon / Hybrid
Salary: 23608.44
Bonus: 2045
The role: Working as a Home Assistance Customer Experience coordinator you will be working on behalf of our banking clients providing a professional efficient and proactive service reflecting the brand values of our clients.
You will use your administrative skills and excellent attention to detail to ensure our systems are maintained and updated. Handling a high volume of inbound calls you will ensure our customer queries are dealt with quickly and efficiently. You will keep yourself up to date with the latest policies and procedures to ensure the delivery of exceptional customer service.
Office Life:We are proud of our inclusive diverse and supportive working environment at Allianz Partners. There is lots of experience within the team to help you on your journey plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks with a kitchen and drinks Machine! if you are feeling Thirsty! You will be part of an outstanding customer focussed organisation where we care for each other and which makes us a great place to work!
Hours: 35 hours per week rotational shift work Monday to Friday 9am 5pm or 09:30am to 5:30pm. We understand the importance of work-life balance with our employees working a hybrid solution 2 days in the office and 3 days at home working
You will:
Maintain and update all home emergency policies
Accurate input of customer/policy information
Handle all incoming calls in a polite efficient and proactive manner
Capture data and provide customer with defined timescales
Maintain working knowledge of the clients product range
Support in actioning ad-hoc tasks/reports
About you:
Educated to GCSE standard or equivalent including English and Maths
Good working knowledge of MS Word & Excel
Able to communicate confidently with clients customers and suppliers
Basic understanding of FCA
Flexible/adaptable and able to work under pressure
Desirable:
Previous experience of working within a contact centre
Basic understanding of home insurance products
Staff Benefits:
You will receive excellent training for this role as we are dedicated to Achieving Excellence through learning. You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise experience and enthusiasm we will offer support in continuing your personal development in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme Private Medical cover annual flu vaccination annual Eye Care vouchers discounted Travel Insurance Roadside Assistance free after 6 months Corporate Social Responsibility and an interest free season ticket loan after qualifying period.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
bout Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees their ambitions dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore grow and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance assistance mobile device & digital risks insurance international health & life and automotive insurance. We care for our customers and our caring nature extends to our employees. We dont just hire people we commit to them nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work no matter where you are from what you look like who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background age gender nationality religion disability or sexual orientation.
Join us. Lets care for tomorrow.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Allianz Egypt, comprising of “Allianz Life Assurance Company – Egypt” and “Allianz Insurance Company – Egypt”, have a long and successful track record in the Egyptian Insurance market, providing comprehensive and integrated insurance services to business partners and individuals who r ... View more
