Desktop Support Engineer (Contract to Perm)

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

A key Optimus client is currently seeking Desktop support specialist to join their team located here in Houston! This role is located onsite and in the office 5 days a week. Per our clients specifications candidates are required to be US Citizens Green Card holders or independently authorized to work in the US. We are unable to provide H-1B visa sponsorship/transfer at this time. Local Houston candidates only please.

The position will play a key role in two primary areas. First desktop support including assisting on network/infrastructure user/stakeholder support desk setup and conference room support. Second system administration for various business applications including ISO Certificate Management and various Application provisioning/administration.

Responsibilities:

First point of contact to users in Houston to support troubleshoot and resolve all IT Service Desk related issues. Secondary support across rest of locations.
Support for network telephony computers printers conference room audio/video and approved software.
Troubleshooting hardware/software issues on servers workstations laptops and personal technology devices.
Responsible for maintaining inventory for all Houston based IT infrastructure/equipment/devices.
Act as system administration within various business critical applications to support and drive business value via onboarding/offboarding process L1 support and triage of issues and overall customer support for stakeholders. This will include management of ISO certificate/permission process for the various ISO markets we participate in.
Establish best in class customer service with a strong focus on operational excellence ensuring support services are delivered and appropriate service levels achieved.

Knowledge/Experience:

Minimum 4 years of experience in desktop support role for an Energy/Oil & Gas company.
At least 2-3 years experience supporting an oil/gas/power trading environment in either a desktop support or application support role.
Preferred experience with managing a Microsoft technology stack environment in a system administration capacity. SQL Exchange AD Entra Azure Defender SSO
Knowledgeable with business applications such as ETRM or Bid to Bill preferred.
Energy/power industry experience/background preferred.
Ability to interact with stakeholders such as commercial operations risk and settlements/accounting department and even C-suite level personnel.
Will have managed 3rd party vendors

Required Experience:

Responsibilities:

First point of contact to users in Houston to support troubleshoot and resolve all IT Service Desk related issues. Secondary support across rest of locations.
Support for network telephony computers printers conference room audio/video and approved software.
Troubleshooting hardware/software issues on servers workstations laptops and personal technology devices.
Responsible for maintaining inventory for all Houston based IT infrastructure/equipment/devices.
Act as system administration within various business critical applications to support and drive business value via onboarding/offboarding process L1 support and triage of issues and overall customer support for stakeholders. This will include management of ISO certificate/permission process for the various ISO markets we participate in.
Establish best in class customer service with a strong focus on operational excellence ensuring support services are delivered and appropriate service levels achieved.

Knowledge/Experience:

Minimum 4 years of experience in desktop support role for an Energy/Oil & Gas company.
At least 2-3 years experience supporting an oil/gas/power trading environment in either a desktop support or application support role.
Preferred experience with managing a Microsoft technology stack environment in a system administration capacity. SQL Exchange AD Entra Azure Defender SSO
Knowledgeable with business applications such as ETRM or Bid to Bill preferred.
Energy/power industry experience/background preferred.
Ability to interact with stakeholders such as commercial operations risk and settlements/accounting department and even C-suite level personnel.
Will have managed 3rd party vendors

Required Experience: