- Provide hardware/software break-fix support for business-critical systems across various industries including Hospitality Healthcare Government and Financial sectors.
- Troubleshoot and resolve network issues reported by managed service agents identifying causes and implementing timely solutions.
- Lead and deliver Tech-Refresh projects ensuring timely completion.
- Mentor and provide guidance to junior team members.
- Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours including weekends and public holidays.
- Design and implement new network solutions and/or optimize the efficiency of current networks.
- Monitor troubleshoot and maximize network performance through ongoing maintenance and optimization.
- Deliver Client Success key account services including change requests preventative maintenance and standby support.
- Perform network maintenance and system upgrades including certificate updates patches hot fixes and security configurations.
- Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.
- Report network status and performance to key stakeholders.
Requirements
Minimum of 5 years of relevant experience in network support operations for large-scale network infrastructure.
Strong knowledge of network technologies including routing switching firewalls FTTH access networks SASE and SD-WAN.
Proficient in configuring firewalls routing & switching and wireless network to maximize network efficiency and security.
Proven expertise in core switching and routing (ANCP Switching/Campus or HCIP certification preferred).
Practical experience with Huawei NCE Campus/Fabric solutions.(HCIE preferred)
Good project management configuration troubleshooting skills
Good customer interaction written and oral communication skills
Ability to work at all levels and ability to work and contribute in a team or individually
#LI-RK1
Provide hardware/software break-fix support for business-critical systems across various industries including Hospitality Healthcare Government and Financial sectors.Troubleshoot and resolve network issues reported by managed service agents identifying causes and implementing timely solutions.Lead a...
- Provide hardware/software break-fix support for business-critical systems across various industries including Hospitality Healthcare Government and Financial sectors.
- Troubleshoot and resolve network issues reported by managed service agents identifying causes and implementing timely solutions.
- Lead and deliver Tech-Refresh projects ensuring timely completion.
- Mentor and provide guidance to junior team members.
- Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours including weekends and public holidays.
- Design and implement new network solutions and/or optimize the efficiency of current networks.
- Monitor troubleshoot and maximize network performance through ongoing maintenance and optimization.
- Deliver Client Success key account services including change requests preventative maintenance and standby support.
- Perform network maintenance and system upgrades including certificate updates patches hot fixes and security configurations.
- Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.
- Report network status and performance to key stakeholders.
Requirements
Minimum of 5 years of relevant experience in network support operations for large-scale network infrastructure.
Strong knowledge of network technologies including routing switching firewalls FTTH access networks SASE and SD-WAN.
Proficient in configuring firewalls routing & switching and wireless network to maximize network efficiency and security.
Proven expertise in core switching and routing (ANCP Switching/Campus or HCIP certification preferred).
Practical experience with Huawei NCE Campus/Fabric solutions.(HCIE preferred)
Good project management configuration troubleshooting skills
Good customer interaction written and oral communication skills
Ability to work at all levels and ability to work and contribute in a team or individually
#LI-RK1
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